Prime meridian ( PMD ) useless

Claim number CL ********** 29

Very disappointed with Prime Meridian Direct

I submitted my car insurance claim on the 30th of April 2018. All relevant details and documentation was submitted to PMD accordingly. Weeks later Mr Anton Vester, who was investigating the claim, requested documents which had already been submitted. It was evident that PMD was misplacing my documents. Mr Anton also requested information which was irrelevent such as cellphone records. 3 months later, the claim was declined. All information and documents submitted at the initial stage of the claim would have determined the outcome of the claim, but instead Mr Anton played along for 3 months creating the impression that he was working on the claim, only to decline it. Why did PMD string me along for 3 long months knowing full well they were going to decline the claim based on the information they received on day one. Mr Anton wasted my time unnecessarily. He should have declined my claim in the initial stages instead of prolonging it. 3 months is far too long for any claim in my opinion. I could have repaired my vehicle by myself in that time. Now instead, I will incur additional charges as the prices of alot has increased since then. The value of my claim was R7,500.00 What would PMD do when the value of claims are much higher?

PMD is misleading. They paint a pretty picture in their adverts but offer the worst car insurance and service. DO NOT trust PMD.