KL
Kieshel L
1 reviews | Active since Feb 2022
01 Sept 2026, 08:07
PRIME MERIDIAN IS THE WORST
I have had the worst experience with PMD Car insurance. Took forever to change the policy details and a lot of back and forth. Eventually changed it and wanted to add on additional driver however the lady never got back to me. I sent emails with complaints and received automated emails saying I should receive feedback in 2 working days. Months gone by no response. I sent an email canceling my insurance and the money was still deducted this morning. Please urgently refund me as I have already insured with someone else. Why have an email address if no one is ever going to get back to me???
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Sept 2026, 12:51Hello Kieshel, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Sept 2026, 12:51
Official
Hello Kieshel, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
04 Sept 2026, 18:05Hello Kieshel,
Thank you for sharing your experience. We regret that the cancellation process did not meet your expectations, especially given your follow-ups and email request.
At Prime, we aim to make changes to your cover, adding drivers, and even cancellations as simple and clear as possible, with updates handled within reasonable timeframes.
Our records show, together with multiple call attempts, we are working to to ensure that any inappropriate debit is corrected and that your cancellation is finalised promptly.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Sept 2026, 18:05
Official
Hello Kieshel,
Thank you for sharing your experience. We regret that the cancellation process did not meet your expectations, especially given your follow-ups and email request.
At Prime, we aim to make changes to your cover, adding drivers, and even cancellations as simple and clear as possible, with updates handled within reasonable timeframes.
Our records show, together with multiple call attempts, we are working to to ensure that any inappropriate debit is corrected and that your cancellation is finalised promptly.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team