BM
Busang M
1 reviews | Active since Sept 2021
22 Nov 2023, 14:48
Prime Meridian Hugeeee ****!!!!
I have a Prime Motor comprehensive cover since 2021..tried to register 2 claims,I withdrew the 1st one because the excess was the same amount as the damage..registered another 1 for tyres and the claim was invalidated..this week I put in a new claim and was told the excess fee will be R5000 which I then ask what heappened to the no claim reduction policy on the excess fee..to which they told me I already claimed twice since 2011 how when both claims were not approved..Prime Meridian is a big **** with beautiful adverts I regret ever using this insurance🥹🥹
It is nice when they need business but they are pained when its time to give out the service🚮🗑️
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 Nov 2023, 16:04Dear Busang .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 Nov 2023, 16:04
Official
Dear Busang .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
28 Nov 2023, 14:44Dear Busang M
Thank you for your post. We strive to ensure that our clients receive the best customer experience.
We are pleased that we are able to offer unique benefits at PMD. As you are already aware, you enjoy a reduced-to-zero excess that will reset once you claim or miss a premium payment.
A review of your matter confirms that due to your claim history, your excess reset in accordance with the terms of your cover.
Our Market Conduct Team will contact you to provide you with comprehensive feedback regarding your concern and we hope to reinstil your confidence in our process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. We strive to ensure that our clients receive the best customer experience.
We are pleased that we are able to offer unique benefits at PMD. As you are already aware, you enjoy a reduced-to-zero excess that will reset once you claim or miss a premium payment.
A review of your matter confirms that due to your claim history, your excess reset in accordance with the terms of your cover.
Our Market Conduct Team will contact you to provide you with comprehensive feedback regarding your concern and we hope to reinstil your confidence in our process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply28 Nov 2023, 14:44
Official
Dear Busang M
Thank you for your post. We strive to ensure that our clients receive the best customer experience.
We are pleased that we are able to offer unique benefits at PMD. As you are already aware, you enjoy a reduced-to-zero excess that will reset once you claim or miss a premium payment.
A review of your matter confirms that due to your claim history, your excess reset in accordance with the terms of your cover.
Our Market Conduct Team will contact you to provide you with comprehensive feedback regarding your concern and we hope to reinstil your confidence in our process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. We strive to ensure that our clients receive the best customer experience.
We are pleased that we are able to offer unique benefits at PMD. As you are already aware, you enjoy a reduced-to-zero excess that will reset once you claim or miss a premium payment.
A review of your matter confirms that due to your claim history, your excess reset in accordance with the terms of your cover.
Our Market Conduct Team will contact you to provide you with comprehensive feedback regarding your concern and we hope to reinstil your confidence in our process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team