ZF
Zsa-Zsa Fisher
1 reviews | Active since May 2020
05 May 2020, 10:32
Prime meridian full of lies!!! They do not uphold policies!!!!
Prime Meridian is the worst Insurance EVER!!!!!!! They actually don't deserve any stars, if i had the option. After giving me the run around for my claim, and numerous calls that I had to make, they rejected my claim, as they said I was using it for other purposes than private use. I bought my car in August last year, and that vehicle has been my means of transport to work and back home. They fail to elaborate on the reasoning of the rejection. I am still awaiting a response from their legal department which seems to take forever to get back to a person, just like their complaints department, which I am still waiting on for a call. I have now decided to get in touch with the ombudsman as I feel I have not gotten a satisfied response from them. Every time I called, i was told a new name of a person handling my claim and this got me thinking then as to how they came to the conclusion to reject my claim, when every Arthur, Martha, Ethal, Sarah and Phyllis was handling this claim.
MY ADVICE.......DO NOT GET INSURANCE WITH PRIME MERIDIAN. THEY ARE FULL OF LIES!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
05 May 2020, 11:21Dear Zsa-Zsa F,
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Your disquiet is important to us and our Market Conduct Team will provide you with further detail regarding the current status of your claim within 48 hours .
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Your disquiet is important to us and our Market Conduct Team will provide you with further detail regarding the current status of your claim within 48 hours .
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply05 May 2020, 11:21
Official
Dear Zsa-Zsa F,
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Your disquiet is important to us and our Market Conduct Team will provide you with further detail regarding the current status of your claim within 48 hours .
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Your disquiet is important to us and our Market Conduct Team will provide you with further detail regarding the current status of your claim within 48 hours .
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
ZF
Zsa-Zsa Fisher's updateReviewer Update
05 May 2020, 12:03This is what I have been hearing from you guys for the past two months. When will it ever end? More lies!!!!! Nothing is important to you, but to debit on time......
ZF
Zsa-Zsa Fisher's update05 May 2020, 12:03
Reviewer Update
This is what I have been hearing from you guys for the past two months. When will it ever end? More lies!!!!! Nothing is important to you, but to debit on time......
Prime South Africa's replyOfficial
07 May 2020, 08:52Dear Zsa-Zsa F,
Thank you for alerting us to your discontent with the outcome of your claim. We make every effort to ensure that our client's experience world-class client service at every interaction.
As with all insurance policies, you will only have cover when you claim if your vehicle is insured for the correct use.
Although a member of our Market Conduct Team has already been in contact with you to explain the decision of your claim and how it was made, they will provide you with further detail thereto. It is our sincere hope that you will receive the clarity you desire through this process.
We are delighted to confirm that with PMD's comprehensive cover your claims excess reduces to zero - and it does so within short few months.
Kind regards,
The PMD Team
Prime South Africa's reply07 May 2020, 08:52
Official
Dear Zsa-Zsa F,
Thank you for alerting us to your discontent with the outcome of your claim. We make every effort to ensure that our client's experience world-class client service at every interaction.
As with all insurance policies, you will only have cover when you claim if your vehicle is insured for the correct use.
Although a member of our Market Conduct Team has already been in contact with you to explain the decision of your claim and how it was made, they will provide you with further detail thereto. It is our sincere hope that you will receive the clarity you desire through this process.
We are delighted to confirm that with PMD's comprehensive cover your claims excess reduces to zero - and it does so within short few months.
Kind regards,
The PMD Team
ZF
Zsa-Zsa Fisher's updateReviewer Update
07 May 2020, 09:17There is nothing world class about the service I have received!!!!
I am aware of your policies and have made it clear that i read and understood them. However in my response to the first email, I do state that I disagree with the outcome of the investigation as your information gathered is incorrect. I was not informed of how the decision was made, but rather what it was. I then asked for in-depth elaboration on how this was decided. I am still waiting.......
I have started the process of contacting the Ombudsman to do a PROPER investigation, as well as my own into how PMD decided what they did, Knowing the fact of the purpose of my vehicle which we use everyday to get to our 9-5 jobs.
If you knew the full story of my life, perhaps you would better understand......but PMD has decided what they did, probably out of refusal to pay for a claim and lose money. Why then do we have insurance? To make PMD wealthy........
I am aware of your policies and have made it clear that i read and understood them. However in my response to the first email, I do state that I disagree with the outcome of the investigation as your information gathered is incorrect. I was not informed of how the decision was made, but rather what it was. I then asked for in-depth elaboration on how this was decided. I am still waiting.......
I have started the process of contacting the Ombudsman to do a PROPER investigation, as well as my own into how PMD decided what they did, Knowing the fact of the purpose of my vehicle which we use everyday to get to our 9-5 jobs.
If you knew the full story of my life, perhaps you would better understand......but PMD has decided what they did, probably out of refusal to pay for a claim and lose money. Why then do we have insurance? To make PMD wealthy........
ZF
Zsa-Zsa Fisher's update07 May 2020, 09:17
Reviewer Update
There is nothing world class about the service I have received!!!!
I am aware of your policies and have made it clear that i read and understood them. However in my response to the first email, I do state that I disagree with the outcome of the investigation as your information gathered is incorrect. I was not informed of how the decision was made, but rather what it was. I then asked for in-depth elaboration on how this was decided. I am still waiting.......
I have started the process of contacting the Ombudsman to do a PROPER investigation, as well as my own into how PMD decided what they did, Knowing the fact of the purpose of my vehicle which we use everyday to get to our 9-5 jobs.
If you knew the full story of my life, perhaps you would better understand......but PMD has decided what they did, probably out of refusal to pay for a claim and lose money. Why then do we have insurance? To make PMD wealthy........
I am aware of your policies and have made it clear that i read and understood them. However in my response to the first email, I do state that I disagree with the outcome of the investigation as your information gathered is incorrect. I was not informed of how the decision was made, but rather what it was. I then asked for in-depth elaboration on how this was decided. I am still waiting.......
I have started the process of contacting the Ombudsman to do a PROPER investigation, as well as my own into how PMD decided what they did, Knowing the fact of the purpose of my vehicle which we use everyday to get to our 9-5 jobs.
If you knew the full story of my life, perhaps you would better understand......but PMD has decided what they did, probably out of refusal to pay for a claim and lose money. Why then do we have insurance? To make PMD wealthy........