1 reviews | Active since Sept 2017
Prime meridian - disgusting service
This insurance has a very disgusting service and filthy irresponsible staff members , every time my wife called them for windscreen that needs to be changed they told her that they will call her back and they never did. The claim was send long time ago on the 05 November 2018 with all the photos they needed. They never called or responded on the email that was send to them to inform us how far are they with the claim whether they received it or not, but when you join the insurance they will send lots of emails if there is photo missing. They want a photo of cracked windscreen and it is not easy to get the clear pictures of cracked windscreen, i had to deal with the light, sun and reflections. Why cant they just send us to the relevent service provider to ensure that the claim is legit. I resend the email again for the third time today, still no luck.
Thank you for taking the time to raise your discontent. It is particularly troubling to hear of your experience as client service is extremely important to us.
We would like to express our deepest regret for any inconvenience caused by this rare occurrence, we were unable to locate any calls made by Mrs Phakathi to register a claim for the damaged windscreen.
Notwithstanding the above, a claim has since been registered telephonically with your wife and we are pleased to confirm that it is near finalisation. The outcome thereof will be communicated to her shortly.
You will be pleased to remember that PMD will never increase your premiums, regardless of any claims lodged in terms of a policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to raise your discontent. It is particularly troubling to hear of your experience as client service is extremely important to us.
We would like to express our deepest regret for any inconvenience caused by this rare occurrence, we were unable to locate any calls made by Mrs Phakathi to register a claim for the damaged windscreen.
Notwithstanding the above, a claim has since been registered telephonically with your wife and we are pleased to confirm that it is near finalisation. The outcome thereof will be communicated to her shortly.
You will be pleased to remember that PMD will never increase your premiums, regardless of any claims lodged in terms of a policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team