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nkosiyakhejoseph N

1 reviews | Active since Jul 2017

16 Dec 2021, 06:36

Prime meridian direct starting to exploit people

I am so ****ed right now... I was told that my premium will never increase.iv been with them for the past 6 years however, I'm not very disappointed at them. From October they decided to increase my primum from R828, into R928 and also increase contribution cover from R99 into R124.. That was done without my concern.. The value of my car is dropping, while they increase my monthly primium without my concerned.... They keep on changing things now... I'm thinking of canceling this insurance... Iv got two vehicle insured by them, on the other vehicle they ddnt change anything.. I am just confused and I don't understand why they doing this. I want my primium to be reversed as per our initial agreement and value of my car is dropping off while they unnecessary increase primium without even consulting with me... The only claim I had In 2020 was the front light of my vehicle and they used second hand part.. Thats the only claim I had on the policy for the past 4 years.. I wish they can respond and tell me what's going on

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Replies (2)
Prime South Africa
Prime South Africa's reply16 Dec 2021, 08:36
Official
Dear Nkosiyakhe S,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply20 Dec 2021, 13:52
Official
 
Dear Nkosiyakhe S, 

Thank you for your post. We truly value all feedback from our policyholders as client service is of utmost importance to us. 
 
After careful evaluation of our products, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us.  

It will no doubt delight you to note that your policy now provides you with more cover and fewer limitations and exclusions. This was done with the hope of providing our policyholders with greater peace of mind following an accident. We can further confirm that you were also afforded 31 days to review the changes before the changes came into effect. 

Our Market Conduct Team will be in contact with you shortly to provide further clarity. 
Isn’t it comforting to know that PMD offers a wide range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards,
The PMD Team