LM
Lindiwe M
1 reviews | Active since Nov 2020
16 Dec 2021, 11:11
PRIME MERIDIAN DIRECT RUINED MY LIFE, MY HOLIDAY AND IS THE WORST INSURANCE EVER
This is the worst car insurance ever. Pls do not! I repeat do not ever make any dealings with this ridiculous, useless car insurance. We had an accident on the 29 of October 2021 and a minor accident that is. PMD came to our assistance and took the car to have it fixed. I'm sad o say even today we still don't have the car, it's the 16th of December 2021, PMD won't give updates unless you call them, I was told the car is still not ready it will only be ready on the 30th of January 2022 because they did not order the parts on time 🙄🙄😔ðŸ˜ðŸ˜. PMD IS A USELESS car insurance company. The staff is unprofessional and have no idea of what to say or do. I hate this company for ruining my holiday....
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Replies (2)
Prime South Africa's replyOfficial
16 Dec 2021, 12:52Dear Lindiwe nana M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Dec 2021, 12:52
Official
Dear Lindiwe nana M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 Dec 2021, 10:51 Dear Lindiwe Nana M,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. We are pleased to note that there has been no unreasonable delay in ordering the parts following the approval of your claim.
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. We are pleased to note that there has been no unreasonable delay in ordering the parts following the approval of your claim.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts and the closing of part suppliers and repairers until the new year.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
We understand how trying it can be to be without your vehicle for any amount of time and have developed an innovative Car Hire benefit that can offer you additional freedom of up to 30 days during the repair process. Obtaining a quote is quick and easy through our website (www.prime.co.za) or our call centre ***).
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We understand how trying it can be to be without your vehicle for any amount of time and have developed an innovative Car Hire benefit that can offer you additional freedom of up to 30 days during the repair process. Obtaining a quote is quick and easy through our website (www.prime.co.za) or our call centre ***).
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Dec 2021, 10:51
Official
Dear Lindiwe Nana M,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. We are pleased to note that there has been no unreasonable delay in ordering the parts following the approval of your claim.
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. We are pleased to note that there has been no unreasonable delay in ordering the parts following the approval of your claim.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts and the closing of part suppliers and repairers until the new year.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
We understand how trying it can be to be without your vehicle for any amount of time and have developed an innovative Car Hire benefit that can offer you additional freedom of up to 30 days during the repair process. Obtaining a quote is quick and easy through our website (www.prime.co.za) or our call centre ***).
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We understand how trying it can be to be without your vehicle for any amount of time and have developed an innovative Car Hire benefit that can offer you additional freedom of up to 30 days during the repair process. Obtaining a quote is quick and easy through our website (www.prime.co.za) or our call centre ***).
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team