TT
Tsundzuka T
1 reviews | Active since Nov 2021
29 Nov 2021, 17:39
Prime meridian direct puts it's pockets ahead of clients satisfaction.
I have been loyal customer for over 2 years. I am shocked and appalled by the poor service offered by prime meridian direct They failed to properly do a recovery. They promised that il get my excess back, only for them to tell me that "it is not financially viable to pursue litigation further'' putting their pockets ahead of their clients...
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Replies (2)
Prime South Africa's replyOfficial
29 Nov 2021, 20:54Dear Tsundzuka T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Nov 2021, 20:54
Official
Dear Tsundzuka T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Dec 2021, 07:25Dear Tsundzuka T,
Thank you for your post.
We are saddened to hear of your experience as we pride ourselves in achieving fair outcomes for clients.
At PMD we go to great lengths to ensure clients understand their policies and how their cover works. You will recall that an excess is a self-insured portion paid by clients on all approved claims the return of which can not be guaranteed due to certain factors.
Rest assured that our Market Conduct Team will be in contact with you and will address your queries directly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply03 Dec 2021, 07:25
Official
Dear Tsundzuka T,
Thank you for your post.
We are saddened to hear of your experience as we pride ourselves in achieving fair outcomes for clients.
At PMD we go to great lengths to ensure clients understand their policies and how their cover works. You will recall that an excess is a self-insured portion paid by clients on all approved claims the return of which can not be guaranteed due to certain factors.
Rest assured that our Market Conduct Team will be in contact with you and will address your queries directly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.