tL
thabo L
1 reviews | Active since Nov 2012
17 Jan 2020, 18:30
Prime meridian direct is a ****
My car was involved in an accident last year December and PMD is still investigating a month now,i gave them everything including my phone records for them to look at them now they want other phones,pmd dont want to pay now they are looking for an excuse not to pay up.the phone records that i gave them is mine and is the one that i gave them when i registered with them.pmd is ****.i regret joining them and i will never let any of my friends or family join them.am going to sue them
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Replies (2)
Prime South Africa's replyOfficial
20 Jan 2020, 09:54Dear Thabo L,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 Jan 2020, 09:54
Official
Dear Thabo L,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
24 Jan 2020, 15:55Dear Thabo L,
Thank you for alerting us to your apprehension.
At PMD we pride ourselves in promptly paying all valid claims whilst ensuring that our client’s experience world-class service until the finalisation thereof.
As you are aware, the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information that will assist in validating your claim.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 Jan 2020, 15:55
Official
Dear Thabo L,
Thank you for alerting us to your apprehension.
At PMD we pride ourselves in promptly paying all valid claims whilst ensuring that our client’s experience world-class service until the finalisation thereof.
As you are aware, the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information that will assist in validating your claim.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team