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Trevor C

1 reviews | Active since Feb 2020

17 Feb 2020, 15:19

Prime Meridian Direct Extremely Disappointed and Frustrated.

I have been with PMD insurance for over 2 years, I have logged a claim after my accident on the 11 September 2019.

My claim took 2 months to process and finalize before work could even be done on the car. After this they sent the car to Danmar Autobody Ophirton.

The car has been there since November and the only feedback I have recieved was from my constant and insistant querying from PMD.

I am now sitting in the position of trying to remove my car from said repairer but PMD are beyond *********** getting hold of Danmar and communicating getting the car moved. I kept getting the same reasoning from PMD saying "we haven't been able to get hold of anyone on Danmar side". I even got recommended from a representative at PMD to open a case against Danmar to get my car.

I got through to Danmar almost every occasion when calling and even provided the people at PMD with a cellphone number and email address of a Danmar contact with the same reasoning "they cannot get through" to me after I follow up with PMD.

As of posting this review I am still not given a time frame when my car will be fixed, since I have had no luck in getting any feedback from PMD I have logged a case with the short term insurance Ombudsman to hopefully get my car back and fixed.

Almost 5 months without my insured car.

Extremely not recommended.

0
Replies (3)
Prime South Africa
Prime South Africa's reply18 Feb 2020, 09:40
Official
Dear Trevor C,

Thank you for your post and for bringing your displeasure to our attention.

We have located your profile and are reviewing it to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days.

Assuring you of our continued best endeavours on your behalf.

The PMD Team. 
Prime South Africa
Prime South Africa's reply19 Feb 2020, 15:32
Official
Dear Trevor C,  

We appreciate that the absence of your vehicle is a trying experience and wish to reassure you that client service is extremely important to us.

At PMD we pride ourselves in promptly paying all valid claims.  Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.

Although your chosen repairer delayed the repair process by refusing to communicate with us, we are pleased to note that our Claims Team has removed the vehicle from their premises to a more suitable repairer.  

We are confident that we would have been able to resolve your concerns internally. However, as you have now referred the matter to the Office of the Ombudsman for Short Term Insurance (OSTI, we are required to direct all further communication with regard to your claim via the OSTI’s office to await their findings. Should you have any unrelated queries, we are more than willing to assist you.

We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. 

Assuring you of our continued best endeavours. 

Kind regards, 

The PMD Team

TC
Trevor C's update19 Mar 2020, 15:15
Reviewer Update
I have collected my car today and PMD have come to the party and helped me with the payment i was needing to owe, thank you PMD.