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Noloyiso M

1 reviews | Active since Sept 2018

03 Nov 2021, 09:16

Prime Meridian Direct-Dissapointing

I insured my Nissan Micra with PMD, unfortunately in Aug 2020 I was involved in an accident and the car was written off, I got another car in September same year. When I went to renew my car disc at the traffic department I was told that the written off car was still under my name and owing, I informed PMD to resolve it, all they do is telling me about FMD that I have no relationship or even an idea who they are, they have been following up since September, now it's November, I am still driving a car with an expired disc. All I want them to do is to pay the fine for that car, get it deactivated under my name so that I can be able to get a disc for my current car, that seems so difficult for them. What can they be trusted for it they can't even handle such minor issues???

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Replies (2)
Prime South Africa
Prime South Africa's reply03 Nov 2021, 09:27
Official
Dear  Noloyiso M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply09 Nov 2021, 15:41
Official
Dear Noloyiso M,

Thank you for your post.  All client feedback greatly aid us in our aim to improve our internal processes and to provide great customer service.

We are pleased to note that your claim was approved and promptly paid. There are however certain functions that are handled by the third-parties who retain the salvage of the vehicle.

You can trust that at PMD, we are committed to responding to customer requests timeously and have already started to facilitate the expedition of the de-registration process with SMD.

We understand that this is a trying time for you and we confirm that our that our Claims Team will continue to keep you updated until the process is finalized.

It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours on your behalf.  

Kind regards, 

The PMD Team