SX
Sibongile X
1 reviews | Active since Oct 2023
10 Oct 2023, 15:28
Prime Meridian Direct Claim
I have submitted a claim with PMD 2 months back, what a terrible service I have received. I still don’t have my car. I have given them every document they requested. If they don’t drop my calls I’m being told someone will get back to me. I just got of a call now with an agent called Lindokuhlebshe rudely dropped my call as well. It seems like I will not have my car back for the next two months. I have never missed a payment but I’m being treated like trash by Prime Meridian Direct!
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Oct 2023, 17:05Dear Sibongile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Oct 2023, 17:05
Official
Dear Sibongile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
17 Oct 2023, 15:04 Dear Sibongile X
We appreciate your post informing us of your unease regarding the duration of your claim.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved. Rest assured that we value our clients and client service is important to us.
Unfortunately, external factors beyond our and the repairer’s control, like the availability of parts as well as further unseen damage to the vehicle following the initial assessment, can affect the duration of the repair of a vehicle.
We are pleased to confirm that there has been progress regarding the repair status of your vehicle and our Claims Team will keep you regularly updated.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate your post informing us of your unease regarding the duration of your claim.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved. Rest assured that we value our clients and client service is important to us.
Unfortunately, external factors beyond our and the repairer’s control, like the availability of parts as well as further unseen damage to the vehicle following the initial assessment, can affect the duration of the repair of a vehicle.
We are pleased to confirm that there has been progress regarding the repair status of your vehicle and our Claims Team will keep you regularly updated.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Oct 2023, 15:04
Official
Dear Sibongile X
We appreciate your post informing us of your unease regarding the duration of your claim.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved. Rest assured that we value our clients and client service is important to us.
Unfortunately, external factors beyond our and the repairer’s control, like the availability of parts as well as further unseen damage to the vehicle following the initial assessment, can affect the duration of the repair of a vehicle.
We are pleased to confirm that there has been progress regarding the repair status of your vehicle and our Claims Team will keep you regularly updated.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate your post informing us of your unease regarding the duration of your claim.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved. Rest assured that we value our clients and client service is important to us.
Unfortunately, external factors beyond our and the repairer’s control, like the availability of parts as well as further unseen damage to the vehicle following the initial assessment, can affect the duration of the repair of a vehicle.
We are pleased to confirm that there has been progress regarding the repair status of your vehicle and our Claims Team will keep you regularly updated.
Our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team