RR
Reinhardt R
1 reviews | Active since Jul 2017
17 Jun 2020, 12:57
Prime Meridian Direct
Do not support them, you are in for one hell of a surprise when it comes to claiming for a loss.
When we took out vehicle insurance with this company, I declared that I am working as operations manager at a security company, and that I use my vehicle for work purposes. On all of these, the sales person said it's fine, nothing to worry about. In March 2020, on my way to a shooting and ******* incident wherein one of my employees was injured, a lady skipped a stop sign, right into my lane, and my car was written off.
PMD did a thorough investigation, but instead of going to the insurer of the third party, dismissed my claim due to speeding (I was not doing 60 as I was on route to a scene as stated above), and one of the exclusions on my policy stated that if conducting security related work, it is an automatic dismissal of a claim - funny, my money was good enough and this was declared beforehand. We only got a physical copy of the insurance document when the claim was submitted - everything else was done over the phone. They do not even consider "hey this is a paying client of ours, he had right of way, he was on his way to a scene where one of his employees could have been dead or dying and he DID declare the nature of his work to us". Nope, they take your money and when you claim, they actually look for an excuse not to pay or to assist.
And they should not even try and state this is the industry standard - because it's not. A colleague of mine's son was involved in a vehicle accident last year, he was at fault, and the insurer he is with, paid out not only the damage to the third party, but also to his vehicle. I am seeing a lawyer tomorrow in any case - but stay away from these leeches.
Helpful (0)
Replies (6)0
Replies (6)
Prime South Africa's replyOfficial
17 Jun 2020, 14:42Dear Reinhardt R,
Thank you for taking the time to raise your disquiet. We wish to reassure you that your feedback is important to us.
Our Market Conduct Department will be in contact with you within 2 days to assist with further clarity on your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to raise your disquiet. We wish to reassure you that your feedback is important to us.
Our Market Conduct Department will be in contact with you within 2 days to assist with further clarity on your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Jun 2020, 14:42
Official
Dear Reinhardt R,
Thank you for taking the time to raise your disquiet. We wish to reassure you that your feedback is important to us.
Our Market Conduct Department will be in contact with you within 2 days to assist with further clarity on your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to raise your disquiet. We wish to reassure you that your feedback is important to us.
Our Market Conduct Department will be in contact with you within 2 days to assist with further clarity on your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
RR
Reinhardt R's updateReviewer Update
18 Jun 2020, 05:39No, my feedback is not important to you, just as I, as a client, was not important to you. Any half decent insurance company would protect their clients, making sure that value for money is what they get. Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client - so no, I am not important to you and neither is my "disquiet" as you call it. I have already shown more than 10 people to not use you - 69% of your reviews on Hello Peter are negative, you need to take note of that, because it is going to bite you. Never underestimate the power of one person, never mind 69% of them.
You will not contact me, I am no longer interested in dealing with you. My wife is moving her insurance this week still. You can go to hell.
You will not contact me, I am no longer interested in dealing with you. My wife is moving her insurance this week still. You can go to hell.
RR
Reinhardt R's update18 Jun 2020, 05:39
Reviewer Update
No, my feedback is not important to you, just as I, as a client, was not important to you. Any half decent insurance company would protect their clients, making sure that value for money is what they get. Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client - so no, I am not important to you and neither is my "disquiet" as you call it. I have already shown more than 10 people to not use you - 69% of your reviews on Hello Peter are negative, you need to take note of that, because it is going to bite you. Never underestimate the power of one person, never mind 69% of them.
You will not contact me, I am no longer interested in dealing with you. My wife is moving her insurance this week still. You can go to hell.
You will not contact me, I am no longer interested in dealing with you. My wife is moving her insurance this week still. You can go to hell.
Prime South Africa's replyOfficial
19 Jun 2020, 14:18Dear Reinhardt R,
Client service is extremely important to us and we therefore truly appreciate your post. We sincerely hope your employee has made a speedy recovery.
We regret your displeasure regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road. A thorough review of the outcome of your claim confirms that the decision was based solely on the laws of the country.
Our Market Conduct Team has been instructed to review your claim and provide you with a detailed explanation regarding the matter.
It will no doubt please you to be reminded that PMD makes no distinction in its premiums or claims processes whether a vehicle is being used for private or business purposes.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply19 Jun 2020, 14:18
Official
Dear Reinhardt R,
Client service is extremely important to us and we therefore truly appreciate your post. We sincerely hope your employee has made a speedy recovery.
We regret your displeasure regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road. A thorough review of the outcome of your claim confirms that the decision was based solely on the laws of the country.
Our Market Conduct Team has been instructed to review your claim and provide you with a detailed explanation regarding the matter.
It will no doubt please you to be reminded that PMD makes no distinction in its premiums or claims processes whether a vehicle is being used for private or business purposes.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
RR
Reinhardt R's updateReviewer Update
22 Jun 2020, 11:19You are reading my posts, but you do not UNDERSTAND.
"Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client" - this is the part you miss, and it goes to show that you are not at all good in what you do and that no one should support you. The person skipped a F$TFRER^%^$^& stop sign!!!! There would have been no accident if she stopped like she should have! And that is where you miss the bus you *****s.
Don't look into this any further, you are wasting everyone's time. I have seen an attorney, we will take it from here - something YOU should have done.
"Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client" - this is the part you miss, and it goes to show that you are not at all good in what you do and that no one should support you. The person skipped a F$TFRER^%^$^& stop sign!!!! There would have been no accident if she stopped like she should have! And that is where you miss the bus you *****s.
Don't look into this any further, you are wasting everyone's time. I have seen an attorney, we will take it from here - something YOU should have done.
RR
Reinhardt R's update22 Jun 2020, 11:19
Reviewer Update
You are reading my posts, but you do not UNDERSTAND.
"Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client" - this is the part you miss, and it goes to show that you are not at all good in what you do and that no one should support you. The person skipped a F$TFRER^%^$^& stop sign!!!! There would have been no accident if she stopped like she should have! And that is where you miss the bus you *****s.
Don't look into this any further, you are wasting everyone's time. I have seen an attorney, we will take it from here - something YOU should have done.
"Any half decent insurance company would have taken steps against the 3rd party involved in the accident on behalf of their client" - this is the part you miss, and it goes to show that you are not at all good in what you do and that no one should support you. The person skipped a F$TFRER^%^$^& stop sign!!!! There would have been no accident if she stopped like she should have! And that is where you miss the bus you *****s.
Don't look into this any further, you are wasting everyone's time. I have seen an attorney, we will take it from here - something YOU should have done.
RR
Reinhardt R's updateReviewer Update
30 Jun 2020, 14:05And so the reviews stream in regarding PMD's "excellence" in not doing it's job as an insurer. Finding ways to ***** the people over, taking your money but not paying out when you claim. Not submitting a 3rd party claim against the insurance of the other party involved in the accident (who actually caused the accident), etc. etc etc. You see, you can butter this up as much as you want, you remain a useless insurer who is there to only exploit you clients. I will continue with my decision of never, ever recommending PMD to anyone, and to tell those who want to hear about you. Nearly 70% of the comments regarding you as a company cannot be wrong.
RR
Reinhardt R's update30 Jun 2020, 14:05
Reviewer Update
And so the reviews stream in regarding PMD's "excellence" in not doing it's job as an insurer. Finding ways to ***** the people over, taking your money but not paying out when you claim. Not submitting a 3rd party claim against the insurance of the other party involved in the accident (who actually caused the accident), etc. etc etc. You see, you can butter this up as much as you want, you remain a useless insurer who is there to only exploit you clients. I will continue with my decision of never, ever recommending PMD to anyone, and to tell those who want to hear about you. Nearly 70% of the comments regarding you as a company cannot be wrong.
RR
Reinhardt R's updateReviewer Update
26 Aug 2020, 11:06Aaaaaaand my wife found another insurer, the same one who helped my colleague when his son was involved in an accident - and they paid out even though he was at fault.
And then the fun started. My wife barely sent the cancellation email, and PMD was on the phone, trying to contact her. After numerous futile attempts, they sent an email, stating they have to have the recording of her cancelling the policy. Told you she was going to cancel.
Oh don't bother responding, this is just for you and the people reading the reviews, to take note.
And then the fun started. My wife barely sent the cancellation email, and PMD was on the phone, trying to contact her. After numerous futile attempts, they sent an email, stating they have to have the recording of her cancelling the policy. Told you she was going to cancel.
Oh don't bother responding, this is just for you and the people reading the reviews, to take note.
RR
Reinhardt R's update26 Aug 2020, 11:06
Reviewer Update
Aaaaaaand my wife found another insurer, the same one who helped my colleague when his son was involved in an accident - and they paid out even though he was at fault.
And then the fun started. My wife barely sent the cancellation email, and PMD was on the phone, trying to contact her. After numerous futile attempts, they sent an email, stating they have to have the recording of her cancelling the policy. Told you she was going to cancel.
Oh don't bother responding, this is just for you and the people reading the reviews, to take note.
And then the fun started. My wife barely sent the cancellation email, and PMD was on the phone, trying to contact her. After numerous futile attempts, they sent an email, stating they have to have the recording of her cancelling the policy. Told you she was going to cancel.
Oh don't bother responding, this is just for you and the people reading the reviews, to take note.