JZ
Juanita Z
1 reviews | Active since Mar 2017
19 Jun 2023, 13:43
PRime Meridian Direct
Worst service ever. Nobody gets back to you. I have to phone everyday. After 5 weeks no results on my claim.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Jun 2023, 15:27Dear Juanita Z,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply19 Jun 2023, 15:27
Official
Dear Juanita Z,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
23 Jun 2023, 16:43Dear Juanita Z,
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process. Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
A review of the matter confirms that after the insured vehicle was physically assessed it was found that the insured vehicle is a code-2 write-off and a total loss.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply23 Jun 2023, 16:43
Official
Dear Juanita Z,
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process. Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
A review of the matter confirms that after the insured vehicle was physically assessed it was found that the insured vehicle is a code-2 write-off and a total loss.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team