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poovendree P

1 reviews | Active since Jul 2021

02 Jul 2021, 15:25

prime meridian chaters in the insurance

prime merdian is the worst company to deal with they cheat people of their money.recently while approcahing a bridge someone throw something could have been anything onto the car causing damage , prime rejected the claim . it happens almost everyday people throw things bricks boulders and damage vehicles, prime meridian expects us to jump of the car immedialty and get photos of what damaged the car risking our lives , i have never seen company so unprofessional they had the inccorect car on my file, later they requested tracker when i said i had no tracker, every call you make you told it will be 48 hours or 72 hours before they get back to you and after 4 week sleeze their way out of paying up they should be brought to book there is so many people giving them bad reviews why is nobody assisting , this company needs to be audited urgently , how many claims are being rejected but our monthly debit orders are going off and they eating our money,,enough with robbing people you need to be brought to book we want justice here . people should not be ****** for their hard earned money by this company , people re think your insurer dont face the problems we are ,my car isnt even 30 kms on the clock and now claims rejected on a new vehicle, the managers never call you back rather they make the call centre agents contact you thats how you valued has a client, urgent help needed please i need this sorted im without a vehicle and its very difficult i need to still pay the finance company for it .

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Replies (3)
Prime South Africa
Prime South Africa's reply02 Jul 2021, 15:34
Official
Dear Poovendree P,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
pP
poovendree P's update02 Jul 2021, 15:49
Reviewer Update
this has been the quickest response received to date
i trust you will read through my file more thouroughly and reliase the miscommuncation on your side and this can be resolved with urgency. awaiting your feedback in the next two days or i will be back to respond here .
Prime South Africa
Prime South Africa's reply07 Jul 2021, 08:31
Official
Dear Poovendree P,

Thank you for altering us to your experience. 

We are truly saddened by your post as we strive to offer world-class service at every interaction. Rest assured that your safety is of utmost importance to us.

At PMD, we take immense pride in validating claims in line with our ethos of transparency and fairness. All valid claims are promptly paid. However, the submission of accurate information is essential to ensure the claim is approved. 

We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter.

It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 
The PMD Team