1 reviews | Active since Jan 2011
Prime Meridian "A ****"
<p>I submitted my claim to PrimeMeridian for a windscreen. My cover is that one of </p> <p>Write-off, Theft, Hijacking, Third Party Liability Protection, Natural Fire and Natural Disaster, Car Hire</p> <p>Extender, Accident Contribution. So my claim in this instance and as I know would come from accident contribution which covers, small accidents in the car. PrimeMeridian told me that they will not pay as the small accident contribution is only for the body of the car. Now where is this windscreen? Doesn't it form the body of the car?</p> <p>I downgraded to PrimeMeridian thinking that they are reputable but they are one of those insurances that find reasons to not pay you.</p> <p>The Consultant Ms Yvonne Modau, did not even know that I knew about the accident contribution as she only tried to engage me about it when I mentioned that I am claiming from my accident contribution that I know has accumulated over the years I have been with PrimeMeridian. I pay R630 for my insurance as I wanted to have the best possible cover from these people and made sure I covered everything only to have them not pay the little thing that they know I am covered for.</p>
Hello Mazozo74
We sincerely appreciate the time you have taken to raise your concern with us.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although your cover is not akin to traditional comprehensive insurance some of the benefits covered in your policy include the write-off as a result of an accident, fire, theft, hijacking and natural disasters.
The Windscreen Replacement Extender, which you had not elected to include, is an optional benefit which may have assisted you in this case.
We understand that it is disappointing that your claim did not qualify, we are obliged to apply our policy terms and conditions for the benefit of all policyholders. Our Client Representation department will be in contact with you to provide you with a more detailed explanation regarding the outcome of your claim.
Kind Regards,
The PMD Team.
Hello Mazozo74
We sincerely appreciate the time you have taken to raise your concern with us.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although your cover is not akin to traditional comprehensive insurance some of the benefits covered in your policy include the write-off as a result of an accident, fire, theft, hijacking and natural disasters.
The Windscreen Replacement Extender, which you had not elected to include, is an optional benefit which may have assisted you in this case.
We understand that it is disappointing that your claim did not qualify, we are obliged to apply our policy terms and conditions for the benefit of all policyholders. Our Client Representation department will be in contact with you to provide you with a more detailed explanation regarding the outcome of your claim.
Kind Regards,
The PMD Team.