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lindokuhle J

1 reviews | Active since Nov 2021

11 Nov 2021, 11:44

prime meridain is a ****

PMD is so damn good when it comes to marketing,low premiums and deducting premiums,ohhh come claiming time you will be sorry they don't like to pay and they will give you many silly excuses,they always find a way to escape from paying out,even here on Facebook and on hello peter they always remove negative comments,I'm talking from experience they dont want to pay for my car,they just hide behind speculations without no valid prove. they have rejected my claim twice based on the views of their so called ''expert'' they dont provide actually prove except for the expert calculations, I'm wondering how did they come into that conclusion and calculated the speed of the car against a non moving object.

I'm so disappointed on PMD and they always remove negative comments on their reviews, I've seen it several times on Facebook and I'm not the only one who has been used by these people.

0
Replies (2)
Prime South Africa
Prime South Africa's reply11 Nov 2021, 12:34
Official
Dear  Lindokuhle J,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 

 
Prime South Africa
Prime South Africa's reply16 Nov 2021, 09:22
Official
 
Dear Lindokuhle J,
 
Thank you for your feedback.
 
We value hearing from our policyholders as we continuously strive to improve our service. We understand your distress regarding the outcome of your claim.
 
At PMD, we take immense pride in paying all valid claims. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders. We are sure that you can understand that we cannot reasonably admit claims where policyholders do not follow the rules of the road.
A detailed review of your matter confirms that your claim was not successful due to the fact that you had exceeded the speed limit of the road.
 
Our Market Conduct Team confirms that they have been in contact with you to provide you with comprehensive feedback regarding your claim.
 
 PMD  is passionate about our customers and all South African's insurance needs www.prime.co.za.
 
Assuring you of our continued best endeavours on your behalf.
 
Kind regards,
The PMD Team