SD
Sithembiso D
1 reviews | Active since Jan 2017
26 Jan 2020, 17:19
PRIME MEDIA DIRECT WORSE CAR INSURANCE EVER
Worse Car Insurance ever, do not join regardless how cheap it is don't join as they won't pay out they will find an excuse not to pay you out trust me been treated badly by this Insurance and will make sure everyone knows about their pathetic service
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
27 Jan 2020, 09:03 Dear Sithembiso D,
Thank you for taking the time to alert us to your frustration.
Thank you for taking the time to alert us to your frustration.
We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply27 Jan 2020, 09:03
Official
Dear Sithembiso D,
Thank you for taking the time to alert us to your frustration.
Thank you for taking the time to alert us to your frustration.
We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
SD
Sithembiso D's updateReviewer Update
27 Jan 2020, 12:14Hi I know u only saying this to keep me quite I have lost my Job my only source of income for my family all thanks to Prime Media, I thought I was saving money to support my family but not knowing I'm making the biggest mistake of my life now I have no job and no Car Thanks to Prime Media Direct
SD
Sithembiso D's update27 Jan 2020, 12:14
Reviewer Update
Hi I know u only saying this to keep me quite I have lost my Job my only source of income for my family all thanks to Prime Media, I thought I was saving money to support my family but not knowing I'm making the biggest mistake of my life now I have no job and no Car Thanks to Prime Media Direct
Prime South Africa's replyOfficial
28 Jan 2020, 17:34Dear Sithembiso D,
We appreciate the time you have taken to bring your experience to our attention.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. The timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your incident.
We are, of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply28 Jan 2020, 17:34
Official
Dear Sithembiso D,
We appreciate the time you have taken to bring your experience to our attention.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. The timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your incident.
We are, of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team