Prime Maridean Direct ****

Dear PMD

My name is Nkosiyakhe Joseph Shabalala, and I have been a loyal customer of Prime Marian Direct (PMD) since 2016. Both of my vehicles have been insured with your company for several years. Unfortunately, I am writing to express my serious concern regarding the recent handling of a claim I submitted after one of my vehicles was involved in a minor accident.

In this incident, I rear-ended another vehicle, causing only minor damage to both my car and the other party’s vehicle. Following the accident, I submitted a claim, explaining that the damage to my own vehicle was minimal and that there was no need for me to pay an excess of R5000. I made it clear that my main priority was for PMD to handle the repairs for the other vehicle involved in the accident. I was then advised by one of your consultants to withdraw the claim on my side, and I was instructed to sign a form confirming the withdrawal. I was assured that, despite this withdrawal, PMD would continue with the third-party claim on my behalf, and that I should not communicate directly with the third party, as all correspondence and repairs would be handled by PMD.

However, today I received a call from the third party involved in the accident, informing me that PMD will not be fixing their vehicle, and that the claim I submitted was apparently not recognized. I was told that PMD has refused to proceed with the claim, citing that I did not submit a claim, despite my clear communication and submission of the necessary paperwork. This has left me in a very frustrating and uncertain position, and I feel that PMD has not honored its obligations.

Given this situation, I am now faced with the difficult decision of whether to continue my relationship with PMD. As a customer who has been with your company for nearly a decade and has referred several colleagues, friends, and clients to join PMD, I am deeply disappointed by this experience. If this issue is not resolved promptly and to my satisfaction, I will be forced to reconsider my loyalty to PMD. I may also advise everyone I’ve referred to reconsider their policies with your company, as I would not want others to go through a similar situation.

This is not intended as a threat, but rather as a statement of my sincere frustration and my commitment to ensuring that my network is aware of the challenges I am facing. I expect a prompt and clear resolution to this matter. If PMD continues to fail to fulfill its responsibilities and provide the service I’ve been promised, I will have no choice but to cancel my policies and seek alternative insurance providers.

I kindly request that this issue be escalated to a higher authority within PMD, and that you provide me with a clear explanation of why the third-party claim is not being processed as initially agreed. I would appreciate a swift resolution to avoid further escalation.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely, Nkosiyakhe Joseph Shabalala

---