TM
Thato M
1 reviews | Active since May 2019
04 Sept 2026, 18:35
PRIME LET ME DOWN
At my most desperate time Prime let me down, I lost my car key and know for a Fact that Im covered for it for R3000 per annum, when I called the insurance I was told they can only help me if I have locked in my keys if not I'll be responsible for the whole payment, which uts not stipulated on my policy contract, Im definitely moving insurances. I'm very dissapointed in Prime for auch a treaent, Ive been a mamber for agrs now no clain no nothing yet when I needed them this 1 time they dropped the ball on me 💔💔💔
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Sept 2026, 10:26Hello Thato, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
Prime South Africa's reply05 Sept 2026, 10:26
Official
Hello Thato, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team,
Prime South Africa's replyOfficial
09 Sept 2026, 15:00Hello Thato,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients. We regret to hear that you felt let down when you needed support with your car keys.
At Prime, we understand how important your car is to your daily life, which is why we are passionate in ensuring our communication surrounding your claim is fully aligned with your policy terms.
Our records show that your key claim was registered and has since been approved, and that the outcome has been communicated to you.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid instreamlining processes to secure a delightful client experience
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients. We regret to hear that you felt let down when you needed support with your car keys.
At Prime, we understand how important your car is to your daily life, which is why we are passionate in ensuring our communication surrounding your claim is fully aligned with your policy terms.
Our records show that your key claim was registered and has since been approved, and that the outcome has been communicated to you.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid instreamlining processes to secure a delightful client experience
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply09 Sept 2026, 15:00
Official
Hello Thato,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients. We regret to hear that you felt let down when you needed support with your car keys.
At Prime, we understand how important your car is to your daily life, which is why we are passionate in ensuring our communication surrounding your claim is fully aligned with your policy terms.
Our records show that your key claim was registered and has since been approved, and that the outcome has been communicated to you.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid instreamlining processes to secure a delightful client experience
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients. We regret to hear that you felt let down when you needed support with your car keys.
At Prime, we understand how important your car is to your daily life, which is why we are passionate in ensuring our communication surrounding your claim is fully aligned with your policy terms.
Our records show that your key claim was registered and has since been approved, and that the outcome has been communicated to you.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid instreamlining processes to secure a delightful client experience
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team