Prime is delaying my claim for 4weeks now and i have lost hope of it ever being honoured.

Item: Prime South Africa
Rating: 1
Author: Dikotsi M

My car accident claim was made on the 6th May. My car has been moved from one place to the next and i still have no assesment results. This is now 4weeks and counting and Prime is instead playing games and lying to me, promissing i will know the result by next day and nothing happens everytime.

My accident happened between Kuruman and Vryburg and there is Chery in Kuruman but last week i was told my car is in Klerksdorp and they are asking permission from me to move it to Vryburg Chery for assesment, No one told me they were moving it to Klerksdorp in the first place. I see all this as tricks to delay my claim. Over 4weeks now and i have lost hope of my claim ever being authorised.

They also book a curtesy car for 26 days instead of the 30days that i am paying for, Everything is just disadvantaging me despite beign a loyal client who has never missed premuim payment ever.

I am disgusted and dont know what to do now.

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

09 Jun 2026, 12:40

Hello Dikotsi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.

Kind regards,
The Prime SA Team

Prime South Africa's reply09 Jun 2026, 12:40

Official

Hello Dikotsi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.

Kind regards,
The Prime SA Team

Prime South Africa's replyOfficial

12 Jun 2026, 17:26

Hello Dikotsi,

Thank you for sharing your experience. We understand how distressing it must be when the claims process doesn’t go as expected and we’re sorry for the frustration caused.

At Prime, claim validation typically takes between 5 and 15 working days, depending on whether additional technical investigation is required to reach a fair outcome.

Our records show that your car is being moved to a manufacturer-approved dealership for a specialised assessment so that an accurate decision can be made on your claim as quickly as possible.

Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.

As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.

Kind regards,
The Prime SA Team

Prime South Africa's reply12 Jun 2026, 17:26

Official

Hello Dikotsi,

Thank you for sharing your experience. We understand how distressing it must be when the claims process doesn’t go as expected and we’re sorry for the frustration caused.

At Prime, claim validation typically takes between 5 and 15 working days, depending on whether additional technical investigation is required to reach a fair outcome.

Our records show that your car is being moved to a manufacturer-approved dealership for a specialised assessment so that an accurate decision can be made on your claim as quickly as possible.

Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.

As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.

Kind regards,
The Prime SA Team