NO
Nathi O
1 reviews | Active since Jul 2018
29 Jan 2026, 17:29
Prime Insure Extremely poor claims handling - Rather look elsewhere
My vehicle was towed on 26 December and I have received no clear or consistent updates since. I was told the car was sold at auction, yet I am still being billed as if it is written off, with no explanation. Follow-ups, promised call-backs, and escalation attempts were ignored, reflecting a serious lack of transparency and accountability.
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Replies (2)
Prime South Africa's replyOfficial
30 Jan 2026, 07:40Hello Nathi , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply30 Jan 2026, 07:40
Official
Hello Nathi , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
03 Feb 2026, 15:45Hello Nathi O,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime, we are committed to providing transparent and fair outcomes for our clients, and we take your concerns seriously.
Our review of your case confirms that our in-house assessor has been in contact with you to assist with the next steps regarding your claim. Please rest assured that we are actively working on resolving this matter. Regarding the vehicle being sold, we would like to clarify that we cannot sell your vehicle without your consent, as strict processes are in place to ensure compliance.
Our Market Conduct Department will be in touch with you shortly to address any remaining questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime, we are committed to providing transparent and fair outcomes for our clients, and we take your concerns seriously.
Our review of your case confirms that our in-house assessor has been in contact with you to assist with the next steps regarding your claim. Please rest assured that we are actively working on resolving this matter. Regarding the vehicle being sold, we would like to clarify that we cannot sell your vehicle without your consent, as strict processes are in place to ensure compliance.
Our Market Conduct Department will be in touch with you shortly to address any remaining questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply03 Feb 2026, 15:45
Official
Hello Nathi O,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime, we are committed to providing transparent and fair outcomes for our clients, and we take your concerns seriously.
Our review of your case confirms that our in-house assessor has been in contact with you to assist with the next steps regarding your claim. Please rest assured that we are actively working on resolving this matter. Regarding the vehicle being sold, we would like to clarify that we cannot sell your vehicle without your consent, as strict processes are in place to ensure compliance.
Our Market Conduct Department will be in touch with you shortly to address any remaining questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime, we are committed to providing transparent and fair outcomes for our clients, and we take your concerns seriously.
Our review of your case confirms that our in-house assessor has been in contact with you to assist with the next steps regarding your claim. Please rest assured that we are actively working on resolving this matter. Regarding the vehicle being sold, we would like to clarify that we cannot sell your vehicle without your consent, as strict processes are in place to ensure compliance.
Our Market Conduct Department will be in touch with you shortly to address any remaining questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team