TB
Tladi B
1 reviews | Active since Oct 2022
24 May 2026, 20:22
PRIME INSURANCE UNFAIR TREATMENT
The claim that could not be settled, CLAIM NUMBER: CL***
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Replies (3)TB
Tladi B's updateReviewer Update
24 May 2026, 20:32 Unfair treatment and unexplained payouts can be highly frustrating. To address a massive disparity in my claim value—like a payout of R549 for damages worth up to R60,000. Is this what we should expext when we take car insurance. Disappointing treatment by Prime Insurance Company. Be courteous when you deal with them , they are no go zone, Stay away
TB
Tladi B's update24 May 2026, 20:32
Reviewer Update
Unfair treatment and unexplained payouts can be highly frustrating. To address a massive disparity in my claim value—like a payout of R549 for damages worth up to R60,000. Is this what we should expext when we take car insurance. Disappointing treatment by Prime Insurance Company. Be courteous when you deal with them , they are no go zone, Stay away
Prime South Africa's replyOfficial
25 May 2026, 07:14Hello Tladi , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply25 May 2026, 07:14
Official
Hello Tladi , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 09:44Hello Tladi B,
Thank you for your post. We understand that any difference between what is expected and what is paid out can feel deeply disappointing.
At Prime, our goal is always to ensure that claim settlements align with the selected cover and the policy terms, while remaining fair and transparent.
In this case, the settlement was calculated based on your chosen growing cover policy and the confirmed lower trade value of your car as per the TransUnion AutoDealers Guide – the industry standard. As you wanted to keep your car, despite the assessment confirming it is written off, a deal amount was offered.
Our Market Conduct team has since been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of innovative products, from comprehensive cover to third-party plus own-damage cover – giving you more choice to suit your specific needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand that any difference between what is expected and what is paid out can feel deeply disappointing.
At Prime, our goal is always to ensure that claim settlements align with the selected cover and the policy terms, while remaining fair and transparent.
In this case, the settlement was calculated based on your chosen growing cover policy and the confirmed lower trade value of your car as per the TransUnion AutoDealers Guide – the industry standard. As you wanted to keep your car, despite the assessment confirming it is written off, a deal amount was offered.
Our Market Conduct team has since been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of innovative products, from comprehensive cover to third-party plus own-damage cover – giving you more choice to suit your specific needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply29 May 2026, 09:44
Official
Hello Tladi B,
Thank you for your post. We understand that any difference between what is expected and what is paid out can feel deeply disappointing.
At Prime, our goal is always to ensure that claim settlements align with the selected cover and the policy terms, while remaining fair and transparent.
In this case, the settlement was calculated based on your chosen growing cover policy and the confirmed lower trade value of your car as per the TransUnion AutoDealers Guide – the industry standard. As you wanted to keep your car, despite the assessment confirming it is written off, a deal amount was offered.
Our Market Conduct team has since been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of innovative products, from comprehensive cover to third-party plus own-damage cover – giving you more choice to suit your specific needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand that any difference between what is expected and what is paid out can feel deeply disappointing.
At Prime, our goal is always to ensure that claim settlements align with the selected cover and the policy terms, while remaining fair and transparent.
In this case, the settlement was calculated based on your chosen growing cover policy and the confirmed lower trade value of your car as per the TransUnion AutoDealers Guide – the industry standard. As you wanted to keep your car, despite the assessment confirming it is written off, a deal amount was offered.
Our Market Conduct team has since been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of innovative products, from comprehensive cover to third-party plus own-damage cover – giving you more choice to suit your specific needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team