NL
Nicole L
1 reviews | Active since Jun 2021
15 Mar 2025, 10:18
PRIME INSURANCE!! The biggest mistake I made!!!!!
I have been with this insurance for a while now. I was lured with having benefits that seemed to good to be true and I left an insurance that was good to me. Little did I know I was walking into oblivion!!! I can see their ads on TV and online but be careful what you're promised. I wish I could take back the hands of time 🤦♀️🤦♀️😠😠😠😠😠
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
17 Mar 2025, 06:56Dear Nicole, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply17 Mar 2025, 06:56
Official
Dear Nicole, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
18 Mar 2025, 09:55Hello Nicole
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours
Kind regards,
The Prime SA Team
Prime South Africa's reply18 Mar 2025, 09:55
Official
Hello Nicole
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours
Kind regards,
The Prime SA Team