KT
K1 Tt
1 reviews | Active since Aug 2017
20 Apr 2026, 11:33
Prime insurance is disappointing
I have sadly had such bad service from prime. I'm so disappointed as they have a way of getting bad comments deleted on Hello Peter. Please go see their Google reviews for factual assessments of their customer service. Rather use other places the low cost insurance is not worth the issues you will face.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Apr 2026, 12:36Hello Kira, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Apr 2026, 12:36
Official
Hello Kira, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
22 Apr 2026, 17:19Hello K1 Tt,
Thank you for your post. We value all input as it helps us improve and better serve our clients.
We regret that the service you received has left you feeling disappointed. Rest assured that we don’t remove or influence public reviews and that all feedback, whether positive or negative, plays a valuable role in maintaining transparency and helping customers make informed decisions. However, as is the case with many social platforms, there are certain rules to using Hello Peter or even Google Reviews that, if not followed, could lead to your post being removed. These are normally explained in the site’s terms of use and are decided by them.
While this platform limits how much detail can be shared, our internal complaints team is best placed to review the specific experience you’ve described and to provide clear feedback or assistance where possible. We’ve already tasked them with reaching out to you.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concerns with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 Apr 2026, 17:19
Official
Hello K1 Tt,
Thank you for your post. We value all input as it helps us improve and better serve our clients.
We regret that the service you received has left you feeling disappointed. Rest assured that we don’t remove or influence public reviews and that all feedback, whether positive or negative, plays a valuable role in maintaining transparency and helping customers make informed decisions. However, as is the case with many social platforms, there are certain rules to using Hello Peter or even Google Reviews that, if not followed, could lead to your post being removed. These are normally explained in the site’s terms of use and are decided by them.
While this platform limits how much detail can be shared, our internal complaints team is best placed to review the specific experience you’ve described and to provide clear feedback or assistance where possible. We’ve already tasked them with reaching out to you.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concerns with care.
Kind regards,
The Prime SA Team