KM
Khumotso M

1 reviews | Active since Sept 2026

03 Sept 2026, 09:50

Prime insurance Claim

I want to write a review about prime insurance I just had recently. I was insured with prime South Africa and I had just cancelled them this month moving on to another insurance. On the 22nd of August 2026 I got involved in an accident and I lodged a claim with the insurance. The AR statement with the police clears me of wrong doing and the statement I gave is exactly what happened. I bumped into another car at the back after overtaking when I was already back to my lane because the rear lights were not working. The insurance is rejecting my claim because according to their claws I was over speeding. The claws from their side says I should not over speed by more than 20km/h and I only passed that because I had to accelerate and overtake so I don’t have to face oncoming traffic. I would really like some help because I believe my claim was unfairly ruled.

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Replies (2)
Prime South Africa
Prime South Africa's reply03 Sept 2026, 10:15
Official
Hello Khumotso, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team

Prime South Africa
Prime South Africa's reply07 Sept 2026, 09:15
Official
Hello Khumotso M, 

Thank you for your post.  

At Prime, we take pride in our commitment to ensuring that our policyholders have a complete understanding of the products they purchase. 

We understand your disappointment with the outcome of your claim. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. As you know, driving more than 20km/h over the speed limit is not covered by your policy. 

Our Market Conduct Team will provide you with a detailed explanation on this matter directly. 

Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients. 

Committed to resolving your concern with care. 

Kind regards, 
The Prime Team