Prime Idiot

<p>It make me feel like such a prime idiot for ensuring my car with such a service provider. On the 25th of January I lodged a claim after I had a misshap and hit a parking bay pole with my car. At first a gentlemen by the name of Rudi was very helpful, guiding me through and continuously giving feedback on the stages of my claim. I submited accordingly all the necessary documents , and the submission was confirmed on the 2nd of Feb and a claim agreement approved and to be signed by myself. I went to do 4 quoations and all were everaging in the region of R12k to R13k.</p> <p> </p> <p>Primemeridian only approve for a fraction of the amount an average of R4500. They are not even willing to negotiate with the repairer in order to come to a compromise, for the additional required parts.</p> <p>I'm now being told that because my car is out of warranty, they will be using (chepear) or second hand spares. I started paying for my vehicle in 2012 and whilst it was still under warranty, now that it's off the warranty, then I cannot repair it. Why did they not reduce my premiums then in that case.</p> <p> </p> <p>Then there's the claims department who takes more than 2 days to come back to me with a holding response.</p> <p>I've had my insurance for the past 8/9 years now with this car being the second car. I have had only 1 claim during this an entire time and that was for a chirped windscreen.</p> <p>The level of service I have received from this company is appauling and I'm totally repulsed by their standards. </p> <p> </p>