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Kamogelo R

1 reviews | Active since Feb 2021

25 Feb 2021, 19:52

Prime Hell(Prime meridian)

I had an accident on 3/02/2021 still today my claim has not been settled as yet. I provided Prime Meridian Direct with all the required information but still no luck. The service I am receiving from this company is from hell. After the traumatic experience I had, they requested me to go to the accident scene and reenact the traumatic experience. They didn't even offer me a form of counseling, I regret the day I ever joined this hell of an insurer, since 06/2019 i have been a member of Prime Hell, yet today after so many premiums I am being treated like an alien in my own house, I will not rest I until I expose this **** of an insure. I am taking this to Twitter and various sources ...

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Replies (2)
Prime South Africa
Prime South Africa's reply26 Feb 2021, 08:25
Official
Dear Kamogelo,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 
 
Kind regards,
The PMD Team 

Prime South Africa
Prime South Africa's reply01 Mar 2021, 08:05
Official
Dear Kamogelo R, Thank you for sharing your experience with us.  At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.  A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. Rest assured that our Claims Team is working diligently to ensure that the validation of your claim is swiftly concluded.  We do however require your full cooperation before we can finalise the claim. It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf.  Kind regards, The PMD Team