SM
Stan M
1 reviews | Active since Jan 2013
14 Jan 2026, 09:05
Prime had me wait a ...
Prime had me wait a week for a windscreen replacement.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Jan 2026, 10:26Hello Stan , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply14 Jan 2026, 10:26
Official
Hello Stan , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
15 Jan 2026, 15:20Hello Stan M,
Thank you for sharing your experience with us. We understand how important your vehicle is to your daily life, and we’re sorry for the inconvenience caused by the delay.
At Prime, we strive to provide world-class service and resolve claims promptly. However, delays can sometimes occur due to external factors, such as supplier stock availability.
We’re pleased to confirm that your windscreen has been successfully replaced as of 13 January 2026.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how important your vehicle is to your daily life, and we’re sorry for the inconvenience caused by the delay.
At Prime, we strive to provide world-class service and resolve claims promptly. However, delays can sometimes occur due to external factors, such as supplier stock availability.
We’re pleased to confirm that your windscreen has been successfully replaced as of 13 January 2026.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Jan 2026, 15:20
Official
Hello Stan M,
Thank you for sharing your experience with us. We understand how important your vehicle is to your daily life, and we’re sorry for the inconvenience caused by the delay.
At Prime, we strive to provide world-class service and resolve claims promptly. However, delays can sometimes occur due to external factors, such as supplier stock availability.
We’re pleased to confirm that your windscreen has been successfully replaced as of 13 January 2026.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how important your vehicle is to your daily life, and we’re sorry for the inconvenience caused by the delay.
At Prime, we strive to provide world-class service and resolve claims promptly. However, delays can sometimes occur due to external factors, such as supplier stock availability.
We’re pleased to confirm that your windscreen has been successfully replaced as of 13 January 2026.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team