TN
Thandie N
1 reviews | Active since Apr 2022
06 Jan 2026, 09:41
Prime failed me
Im still hurting about PMD wether I was in the wrong or the other car was in the wrong, we pay insurance for such instance ,my car was a write off and unfortunately they did not approve my claim, I had to pay a release fee so that I fetch my car where it was stored,even now im still trying to make means of fixing my car, while I had them as my car insurer. I can never recommend PMD to anyone even in the nearest future
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Replies (2)
Prime South Africa's replyOfficial
06 Jan 2026, 16:32Hello Thandie, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply06 Jan 2026, 16:32
Official
Hello Thandie, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
08 Jan 2026, 15:27Hello Thandie N,
Thank you for sharing your experience. We understand how challenging this situation is and value your trust in Prime SA.
Insurance claims are assessed against policy terms to ensure fairness. After careful review, your claim was declined as the incident circumstances did not meet the policy conditions. Release fees for towing and storage, provided by third parties, apply when claims are not approved.
Our Market Conduct team is already in contact with you to address any questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience. We understand how challenging this situation is and value your trust in Prime SA.
Insurance claims are assessed against policy terms to ensure fairness. After careful review, your claim was declined as the incident circumstances did not meet the policy conditions. Release fees for towing and storage, provided by third parties, apply when claims are not approved.
Our Market Conduct team is already in contact with you to address any questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply08 Jan 2026, 15:27
Official
Hello Thandie N,
Thank you for sharing your experience. We understand how challenging this situation is and value your trust in Prime SA.
Insurance claims are assessed against policy terms to ensure fairness. After careful review, your claim was declined as the incident circumstances did not meet the policy conditions. Release fees for towing and storage, provided by third parties, apply when claims are not approved.
Our Market Conduct team is already in contact with you to address any questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience. We understand how challenging this situation is and value your trust in Prime SA.
Insurance claims are assessed against policy terms to ensure fairness. After careful review, your claim was declined as the incident circumstances did not meet the policy conditions. Release fees for towing and storage, provided by third parties, apply when claims are not approved.
Our Market Conduct team is already in contact with you to address any questions and provide further clarity.
Prime South Africa is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team