PRIME example of ********* business practice from PRIME INSURANCE

I am writing this review about the insurance company PRIME. I have to admit they offer a great product. My problems started once I discovered they charge a R14 500 excess for drivers in the age bracket 23-30. On these grounds alone, I decided to cancel. However they are making it impossible for me to cancel. I put down my letter of cancelation in an email. They insist they have to phone me. And when they phone they cut the call after 1-2 rings, and instantaneously you get an sms that they were unable to reach you. I find it very strange how they could reach me when they courted my business. But can't seem to get hold of me to cancel. I find such behaviour ********* and has led me to believe this company has no ethics and credibility.