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Tonia M
1 reviews | Active since Oct 2024
26 Oct 2025, 09:45
Prime Car insurance is not Helpful
It’s very unhelpful when it comes to submitting claims — their app doesn’t work when you try to file a claim, and when you call and select the claims option, the line just goes silent. Yet, when they want new clients, they promise you the world.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Oct 2025, 20:11Hello Tonia, thank you for reaching out. We're truly sorry to hear about your experience and want to assure you that we're already looking into it.
One of our consultants will contact you on Monday to assist with registering a claim.
You'll receive a full response within 2 working days in response to your complaint. Please click "see more" to view our full update once posted.
Kind regards, The Prime SA Team
Prime South Africa's reply26 Oct 2025, 20:11
Official
Hello Tonia, thank you for reaching out. We're truly sorry to hear about your experience and want to assure you that we're already looking into it.
One of our consultants will contact you on Monday to assist with registering a claim.
You'll receive a full response within 2 working days in response to your complaint. Please click "see more" to view our full update once posted.
Kind regards, The Prime SA Team
Prime South Africa's replyOfficial
30 Oct 2025, 09:23Hello Tonia M,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when systems don’t work like you expect them to.
At Prime SA, we are committed to ensuring a seamless claims process and providing support when it’s needed most. It is therefore surprising to hear of your challenges, especially as our system has no record of a call request or App fault.
Nonetheless, we are pleased to note that you have since registered your claim, and the claims is underway. Additionally, once we receive the requested screenshots of your call and Prime SA App experience, we can continue our investigations.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your policies and submit claims in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply30 Oct 2025, 09:23
Official
Hello Tonia M,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when systems don’t work like you expect them to.
At Prime SA, we are committed to ensuring a seamless claims process and providing support when it’s needed most. It is therefore surprising to hear of your challenges, especially as our system has no record of a call request or App fault.
Nonetheless, we are pleased to note that you have since registered your claim, and the claims is underway. Additionally, once we receive the requested screenshots of your call and Prime SA App experience, we can continue our investigations.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your policies and submit claims in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team