LK
Lungelo K
1 reviews | Active since Dec 2024
17 Dec 2024, 12:36
Prime car insurance is a ****!!!!!
They rejected our claim with an invalid statement that we didn’t send the pictures of the vehicles while we did before that they came and took our car to their storage and began to force us to pay the storage money of R8829,92 when there was the investigation that is going on. Even now they don’t want to give us our car before we pay the amount, they are still deducting the money.
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Prime South Africa's replyOfficial
30 Dec 2024, 10:52Hello Lungelo K,
Thank you for your post.
We appreciate the opportunity to address your concerns as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your concerns.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team
Prime South Africa's reply30 Dec 2024, 10:52
Official
Hello Lungelo K,
Thank you for your post.
We appreciate the opportunity to address your concerns as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your concerns.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team