TM
Taelo M
1 reviews | Active since Nov 2013
16 Feb 2015, 10:46
Prima meddeadean
I am complaining on behalf of my brother Mr NK Molefe, claim number CL***. He logged in a vehicle accident claim, the insurance towed the car to their yard and then the insurance told us to go fetch the car because they will start charging the storage. when we get there the yard was closed we could not get the car
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Prime South Africa's replyOfficial
17 Feb 2015, 16:09Hello tygerwoods,
We are sorry to hear of your brother's frustrations and appreciate you taking the time to bring this to our attention on his behalf.
It is a necessary part of the investigative process to ensure that all aspects of our claims are properly reviewed and we are pleased to confirm, as you have highlighted, that your brother's claim was indeed approved some time ago.
In addition, your brother's towing refund is in process and is expected to be finalised very shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are sorry to hear of your brother's frustrations and appreciate you taking the time to bring this to our attention on his behalf.
It is a necessary part of the investigative process to ensure that all aspects of our claims are properly reviewed and we are pleased to confirm, as you have highlighted, that your brother's claim was indeed approved some time ago.
In addition, your brother's towing refund is in process and is expected to be finalised very shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Feb 2015, 16:09
Official
Hello tygerwoods,
We are sorry to hear of your brother's frustrations and appreciate you taking the time to bring this to our attention on his behalf.
It is a necessary part of the investigative process to ensure that all aspects of our claims are properly reviewed and we are pleased to confirm, as you have highlighted, that your brother's claim was indeed approved some time ago.
In addition, your brother's towing refund is in process and is expected to be finalised very shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are sorry to hear of your brother's frustrations and appreciate you taking the time to bring this to our attention on his behalf.
It is a necessary part of the investigative process to ensure that all aspects of our claims are properly reviewed and we are pleased to confirm, as you have highlighted, that your brother's claim was indeed approved some time ago.
In addition, your brother's towing refund is in process and is expected to be finalised very shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team