Poorest services! Sign up process smooth but services EXTREMELY AWFUL!

Prime Meridian Direct is the worst insurance company to sign up with, their marketing and sign-up process is a smooth walk, until you get to need assistance from them.

I am not the type that writes reviews about businesses, but I was pushed to come here! All this started on the 8th of November 2021 when my vehicle was hijacked. I contacted PMD the next day, as I was taken by the hijackers until they managed to remove the tracker and only released me on the early hours on the 9th of November 2021.

The unprofessionalism started on day 1 of my claim, where I was assisted by different individuals from the company and each time, I contacted PMD, I had to tell the story from the beginning.

My car was then recovered by SAPS on the 15th of November 2021, taken to the Police Impound in Pretoria west where it was kept for about a week+ since PMD didn't want to take the responsibility of collecting it. I could go collect the car, but it was not safe as the key that the hijackers took was not recovered, meaning the car can be followed and easily opened.

PMD eventually agreed that they will collect the car and park it at their storage facility (at SMD they said), I agreed since I believed that is safer than the police compound, with rumors going on about how parts are ****** there.

It took about two full weeks without update and I each time had to contact them for update but was assisted by a different individual! The email address used is claims@... meaning there is no responsibility of the email account.

I formally complained about their BAD service and the claim was handed over to their legal department, which is even worse! The vehicle was eventually taken to a repairer 'Motor Accident Group' (which is as well unprofessional). I was told that the car would be ready for collection on the 17th of December 2021, which changed to the 29th of December 2021, and changed again to the 7th of January 2022, and again to the 19th of January 2022 which was the past week.

The repairer and PMD now plays hide and seek and buying time by promising a courtesy car which I was supposed to collect on the 19th of January 2022 but to date they say car rental companies do not have any vehicle available, what a joke!

There is more to share but what pushed me to write this review is that their legal department representative (Michael Sibanda) ignores my calls.

I have been paying for my car since it was hijacked, including their ****** insurance premium while I struggle daily to get to work!

To be honest I don’t care even if I get to lose the car, I am just advising people to stay away from this company to my understanding they are even confused and not a stand-alone organization, your claim is administered by them, and actual insurance company is S****M