1 reviews | Active since Apr 2015
POOREST SERVICE EXPERIENCED FROM SALES TO CLAIM!!
For current and p[possibly future client<br> <br> I WARN YOU OF THE WORST INSURER IN THE REPUBLIC OF SOUTHERN AFRICA<br> <br> Having been intived by theyre more than convincing advert i decided to leave a VERY reputable insurer to join Prime Meridian after countless calls from the sales personal and acctually beliving the FALSE advertising i was fed as a consumer.<br> <br> Having just logged a claim for a vehicle of mine that was ****** out of the secure confinmes of my home i was told that the vehilce WILL NOT BE TOWED as i stay in a township this was never advised at the point of sale and makes me livid to think that these are the standards of service for a low income earner who may not be as aware of insurance products as someone who grew up with access to these all they life.<br> <br> I have made various people join the company as a result of the sales person who ******** me so effectively into taking the product and will be advsiing them to leave.<br> <br> It has been more than a week without me having any resolution on my claim instead i get the run around,MIND YOU in that time i dont have the car hire option as i was not ionformed at sales that its a buy up option. Im hurt angry and frustrated and wish to warn ALL
We are always willing to put our failings to rights, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request. In each instance it was you who suggested how often and when our tele-assistant should call you back. Moreover, a thorough review of the purchase conversation, a good deal of which was conducted in your language of choice, shows that our tele-assistant did an exceptional job in precisely explaining all the policy features and how to apply for those options which you declined.
In all the interactions with you following your purchase, on each occasion our staff have provided full and accurate information.
Your claim forms were received just 4 working days before your complaint, and our claims department wasted no time in processing it, keeping you informed with regular updates throughout.
Nevertheless, your complaint has been referred to our client representation department who will be in contact with you to re-explain the facts of this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are always willing to put our failings to rights, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request. In each instance it was you who suggested how often and when our tele-assistant should call you back. Moreover, a thorough review of the purchase conversation, a good deal of which was conducted in your language of choice, shows that our tele-assistant did an exceptional job in precisely explaining all the policy features and how to apply for those options which you declined.
In all the interactions with you following your purchase, on each occasion our staff have provided full and accurate information.
Your claim forms were received just 4 working days before your complaint, and our claims department wasted no time in processing it, keeping you informed with regular updates throughout.
Nevertheless, your complaint has been referred to our client representation department who will be in contact with you to re-explain the facts of this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team