Poorest Service Ever!!!

Item: Prime South Africa
Rating: 1
Author: Thabiso D

Prime Meridian Direct is the worst insurer ever!!! I was involved in an accident. Reported the matter and they assisted. Then after having fetched the car from the repairer, it broke-down before I even got home and their repairer fetched it the next day. Right now, they don’t want to pay for something which resulted from the accident. One of the issues I raised when lodging a claim is that the car is overheating and even when I fetched it from the repairer, the same issue happened while I was on my way back home. Right now they are running away from their responsibility saying the issue was not accident related and that it’s consequential. I wouldn’t advise anyone to go for them to go for these ******. Today marks day 39 without my car and never have I skipped a single service for my car and it was last serviced on the 25th of July 2020 and the accident happened on the 31st of August. It also came to my attention that one of my cousins had a bad experience with them!!!

Helpful (0)

Replies (4)

Prime South Africa's replyOfficial

20 Oct 2020, 08:57

Dear Thabiso,

Thank you for taking the time to raise this matter with us.

We have located your claim and commit to providing preliminary feedback within 48 hours.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Prime South Africa's reply20 Oct 2020, 08:57

Official

Prime South Africa's replyOfficial

22 Oct 2020, 08:33

Dear Thabiso,

We appreciate you taking the time to alert us of your discomfort.

Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of the claim revealed that the additional repairs your chosen repairer brought to our attention are consequential damages and were not caused as a result of the accident. As you are aware, only accident damage can be covered.

Our Market Conduct Team has already provided you with a detailed explanation of the matter.

Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team

Prime South Africa's reply22 Oct 2020, 08:33

Official

Dear Thabiso,

We appreciate you taking the time to alert us of your discomfort.

Our Market Conduct Team has already provided you with a detailed explanation of the matter.

Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team

Thabiso D's updateReviewer Update

23 Oct 2020, 12:41

That's a very stupid assumption of trying to run away from taking responsibility of your *********** work. The very same issue that my car had when you took it, it still had it when I got it back.

Thabiso D's update23 Oct 2020, 12:41

Reviewer Update

That's a very stupid assumption of trying to run away from taking responsibility of your *********** work. The very same issue that my car had when you took it, it still had it when I got it back.

Thabiso D's updateReviewer Update

23 Oct 2020, 12:46

Please review your lame excuse. Thank you!

Thabiso D's update23 Oct 2020, 12:46

Reviewer Update

Please review your lame excuse. Thank you!