SV
Seloane V
1 reviews | Active since Oct 2019
13 Mar 2023, 09:26
Poor Update and Response by PMD
I got involved in car accident on Wednesday the 8th March 2023, where the carpot in the complex fell on my car. I reported the incident immediately to PMD, on Thursday submitted necessary documents. I am the one calling to find out what's happening as there's no contact on their side, the only rude response I got is that they're still within their 15 days of response. PMD doesn't care about it's customers honestly, I wonder what if the incident was outside would my car be left there for more than 72 hours while investigating? I'm very much disappointed 😞
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Prime South Africa's replyOfficial
13 Mar 2023, 10:51 Dear Seloane V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply13 Mar 2023, 10:51
Official
Dear Seloane V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
SV
Seloane V's updateReviewer Update
28 Mar 2023, 10:27Wow, today is day 20 almost 3 weeks to be exact. I'm stuck with a car while there's no movement on the PMD side.
I struggled with kids to take them to their school activities and I guess this will also be the case when school opens.
I realized that customer satisfaction is not their priority.
I wish I knew what I was getting myself into with PMD
I struggled with kids to take them to their school activities and I guess this will also be the case when school opens.
I realized that customer satisfaction is not their priority.
I wish I knew what I was getting myself into with PMD
SV
Seloane V's update28 Mar 2023, 10:27
Reviewer Update
Wow, today is day 20 almost 3 weeks to be exact. I'm stuck with a car while there's no movement on the PMD side.
I struggled with kids to take them to their school activities and I guess this will also be the case when school opens.
I realized that customer satisfaction is not their priority.
I wish I knew what I was getting myself into with PMD
I struggled with kids to take them to their school activities and I guess this will also be the case when school opens.
I realized that customer satisfaction is not their priority.
I wish I knew what I was getting myself into with PMD