CD
Caren D

1 reviews | Active since Mar 2017

05 Jul 2022, 05:45

Poor, stressful claim process

I'm totally disappointed and stressed with the service pmd had offered with my current claim. No feedback as to how the progress of the claim as they promised. Instead they interrogate me like I'm some ******** every time they phone. Accident occurred on 05 June 2022 until today I don't know which direction my claim is going. It is a very painful and stressful experience dealing with pmd. My life is at a standstill not knowing what is taking them so long to process the claim. I assume they have not even started 3rd party claim for the car that we were caught up with in the accident. I've never had such stressful events in my life as I'm having with pmd. I regret the day they approached me quotations. Why lure us into joining them when all they wanted to do is cause us nothing but grief when it comes to claiming. I'm really frustrated, stressed and full of regret. Pmd is one of the reasons people go into depression. They are just not even worth being part of short term insurance in our country due to the service they offer to their clients. My car registration NR 36844

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Replies (1)
Prime South Africa
Prime South Africa's reply05 Jul 2022, 08:09
Official
 Dear Caren D,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team