RK
Raymond K

1 reviews | Active since Aug 2017

04 Aug 2017, 17:55

Poor services

<p>In 2014 I joined prime meridian as my insurer(vehicle) then last year december 2017 I was involved in a vehicle accident were I informed them,they responded quickly my car was towed to my place their reason being its festive season n they avoiding storage charges.</p> <p>Then in the first week of january the lady by the name Raksha called n informed me that my car is written off but even now she's still not telling me whats holding her in regards to my claim coz the car is written off but still in my possession after so many monthd</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply17 Aug 2017, 13:56
Official

Hello Skwaat,

We appreciate the time you have taken to note your frustration and fully empathise with your position.

A review of your claim revealed that the perceived delay in processing your claim was beyond our control and was not intentional. Nonetheless, our Claims Team confirmed that your claim is progressing well and that the matter will be resolved in the very near future.

We do however wish to assure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.

Notwithstanding the above, our Client Representation Department will be in contact with you to continue to provide you with feedback as your claim progresses.

Assuring you of our continued best endeavours.

Kind regards,

The PMD Team