1 reviews | Active since Mar 2018
Poor service to clients
I had an accident on the 16th of February,now its March my car was never ever touched or fixed,the consultant that they gave to assisst me Sheldon Govender nevers calls me,i have to be the one who is alwaus at his back asking when is my claim goi ng to be attended to? I have sent numerous e-mails to the consultant and he does even call me. Im currently dont have any car that I am using, im actually paying a xar instalment and insurance for a car that is waiting and not used. This is bed service they have given me as their client. Iam not happy with the service im getting.
Dear Khoza Simanga,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we promise to provide preliminary feedback by 28 March 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Khoza Simanga,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we promise to provide preliminary feedback by 28 March 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Khoza Simanga,
Thank you for bringing your concern to our attention. Feedback from our policyholders is of great importance to us as we strive to provide world-class service during all our interactions.
We would like to express our deepest regret for any inconvenience caused by this rare and unusual occurrence.
Whilst we do not require our policyholders to take their vehicle for a costly and time-consuming independent pre-inspection. We are as a result exposed to a higher degree of risk. To mitigate this risk, all information provided by clients during the validation of their claim needs to be verified by independent sources.
Our Claims Department has confirmed that your claim is near finalisation and your assigned claims technician will keep you abreast of further progress made.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Dear Khoza Simanga,
Thank you for bringing your concern to our attention. Feedback from our policyholders is of great importance to us as we strive to provide world-class service during all our interactions.
We would like to express our deepest regret for any inconvenience caused by this rare and unusual occurrence.
Whilst we do not require our policyholders to take their vehicle for a costly and time-consuming independent pre-inspection. We are as a result exposed to a higher degree of risk. To mitigate this risk, all information provided by clients during the validation of their claim needs to be verified by independent sources.
Our Claims Department has confirmed that your claim is near finalisation and your assigned claims technician will keep you abreast of further progress made.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team