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Dumisani M

1 reviews | Active since Aug 2020

10 Aug 2020, 11:57

Poor service of prime meridian direct to its valuable customer..all claims is just rejects,they are eating people's money without rendering good service

Poor service i got from Prime meridian direct, i had a claim early this year, A guy bumped me in front and admitted that he is wrong and we went to police station for accident report, i emailed all documents to pmd but all i got is reject. I'm paying R900 and something for a useless service of pmd! I'm so disappointed with the service they are offering me because there are good companies outside who can value my money better than what I'm paying now. Even since its lockdown-Covid 19 my premium is still the same. I phoned them last month claiming my windscreen because it have cracked, the only answer i got was reject...i was told i should have put more money from what I'm paying now! Of which i didn't know that...the contract that they send me firstly clearly stipulates that i can claim my windscreen once yearly.. So disappointed with pmd services.. I've got more than 2 years with them. But guys be careful when you decide to join them rather go somewhere else rather than myself who is having a stress now! I had to fix my car out of my pocket but I've got car insurance that is useless and disgusting. What is it that they cover without any problems???? Because even when you claim they will take a month investigating. But when giving you feedback is reject. Taking such a long time investigating probably you have that hope that the car will be fixed but lol.....disgusting. Now I'm sitting with the stress because I've fixed my car out of my pocket of which i didn't budget for it! I'm left with the windscreen problem now, of which my family is struggling now due to pmd. I'm making ends meet now during this lockdown. And my family is not happy with me because they think i was not paying the insurance. Its so sad. Guys hope you take this to consideration. My family is not happy with me really...very dissapointed..because I'm paying for a useless pmd. I've took my family money to fix my car because i couldn't drive such a car. And nom my family is starving...so sad...really with pmd services.

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Replies (3)
Prime South Africa
Prime South Africa's reply11 Aug 2020, 08:47
Official
 Dear  Dumisani M, 
  
Thank you for taking the time to bring your distress to our attention. 
 
We will provide you with preliminary feedback on the matter within 48 hours. 
 
Assuring you of our continued best endeavours. 
 
Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply12 Aug 2020, 15:13
Official
Dear Dumisani M, 
 
Thank you for alerting us to your frustration. We assure you that we are truly empathetic as we understand that this is a trying time.
 
From our system, we note that the decision on your claim was based on the fact that the accident was caused when the rules of the road were not followed. All insurers are obliged to maintain a strict application of our policy terms and conditions as well as the rules of the road for the protection of all our policyholders.
 
At PMD we are proud to offer a range of really fantastic products, depending on exactly what you need. A review of your purchase conversation confirmed that you selected a specific risk insurance product which does not include cover for windscreen damage. However, as your PMD policy document is really easy to read and understand, you would have seen that there is an optional benefit called the Windscreen Rider which was unfortunately not added to your policy.
 
Our Market Conduct Team who will contact you shortly to provide further clarity.
 
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
 
Assuring you of our continued best endeavours. 
 
Kind regards, 
The PMD Team
DM
Dumisani M's update18 Aug 2020, 02:28
Reviewer Update
Useless pmd car insurance!!!!! Now I'm told funny excuses...why you didn't explain to me all this thing before i join you pmd, I should have join another car insurance rather than this nonsense I'm paying really???What is the purpose of having a car insurance and what is an accident????
According to me you don't value your customer's...
All you get is REJECT after some month's while in a difficult time. If you think to join Pmd rather go elsewhere because all you will get is REJECT...
Sa is a democratic country...so Sa people's don't derseve such bad service..
What is Pmd intention actually??? Or you want me to cancel the insurance???? Your response is poor,useless and disgusting......
Sa people's don't derseve such bad services....
Pmd is eating people's money without rendering good service..but they claim as being good while taking money from the poor people...
What about the windscreen now because i was never being told about extras when i join and the amount that I've spend on the car while I'm paying you??????