poor service, no car for 3 months

Extremely Poor Service

I'm extremely disappointed with PMD's insurance services. After an accident on February 14, 2025, they mishandled my claim from start to finish. The towing company took my car to the wrong autobody, losing it for 7 days. When it was finally found, the repairs were botched, and my car was returned with a radiator leak still unfixed. After driving it for 5 minutes, the car broke down due to the leak. Now, three months later, my car still isn't fixed, and PMD hasn't provided a courtesy car or a satisfactory solution. The insurer's communication is poor, with representatives often clueless about my case. With over R11,000 paid for repairs, I'm appalled by the service. I strongly advise against choosing PMD for your insurance needs. Their handling of claims is inefficient, and they seem more interested in passing the buck than providing support to their customers.