BD
Busie D

1 reviews | Active since Jul 2023

17 Jul 2023, 12:49

Poor service, long delays and insensitivity

Poor service, long delays and insensitive

I have been a loyal client of PMD since 2017, paying my monthly contributions religiously. Now I got involved in an accident last month on the 23rd of June. Up to now it's the 17 of July, almost a month afterwards, I am told my claim is still being processed. They rarely call to update unless I call them. I have no transport to use although my situation requires me to have one. This is the worst level of insensitivity. I am extremely passed and disappointed!

0
Replies (1)
Prime South Africa
Prime South Africa's reply17 Jul 2023, 14:15
Official
Dear Busie D,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team