ZM
Zakhona M
1 reviews | Active since Jul 2021
24 Jul 2021, 10:16
Poor service I'm getting at PMD
Poor service I'm getting at PMD It's been over a month now waiting for a feed back no 1 is calling me I have to call PMD my self and when I call I dont get help they keep on telling me to wait for another week...they are really inconvenience my life My car is still on panel beating state not even sure if it will be a write off but I'm a paying customer ,it seems like they dont value me as a customer....I'm so sad
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
24 Jul 2021, 13:37Dear Zakhona M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply24 Jul 2021, 13:37
Official
Dear Zakhona M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
27 Jul 2021, 08:19Dear Zakhona M,Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claim’s validation stage and assessment process, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision. We understand that this is a trying time for you, our internal Market Conduct Department will contact you soon to provide you with more detailed information regarding your claim.It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.Assuring you of our continued best endeavours.Kind regards,The PMD Team
Prime South Africa's reply27 Jul 2021, 08:19
Official
Dear Zakhona M,Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claim’s validation stage and assessment process, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision. We understand that this is a trying time for you, our internal Market Conduct Department will contact you soon to provide you with more detailed information regarding your claim.It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.Assuring you of our continued best endeavours.Kind regards,The PMD Team