JM
Jabu M
1 reviews | Active since Sept 2014
20 Apr 2021, 09:35
Poor service i am getting
Poor service i get from PMD and it's own client renew-it, its been more than a month my car is still being on panel beating state not even painting, ever since they got approval. PMD is my insurance but they dont do anything about it. i have to call everytime to get feedback, i have been complaining several times but it seems like they dont value me but i am paying monthly.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
20 Apr 2021, 10:10Dear Jabu,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Apr 2021, 10:10
Official
Dear Jabu,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
JM
Jabu M's updateReviewer Update
20 Apr 2021, 14:46I spoke to final admin department at today the 20-04-2021 (PMD), its clearly and obvious that my claim has been taken serious, from the 29th of march 2021, the car from renew-it has been in panel beating stage, even today the car is still in panel beating stage, for like four weeks now.. Renew-it rivonia has committed that the car will be ready for collection by the 23rd april 2021, now renew-it is coming up with stories, concerning understaffed, who's problem is that? tomorrow on the 21st april 2021, i will call PMD and request for feedback again. PMD has to ensure that i get my car on friday the 23rd April 2021, no excuses nomore.
JM
Jabu M's update20 Apr 2021, 14:46
Reviewer Update
I spoke to final admin department at today the 20-04-2021 (PMD), its clearly and obvious that my claim has been taken serious, from the 29th of march 2021, the car from renew-it has been in panel beating stage, even today the car is still in panel beating stage, for like four weeks now.. Renew-it rivonia has committed that the car will be ready for collection by the 23rd april 2021, now renew-it is coming up with stories, concerning understaffed, who's problem is that? tomorrow on the 21st april 2021, i will call PMD and request for feedback again. PMD has to ensure that i get my car on friday the 23rd April 2021, no excuses nomore.
Prime South Africa's replyOfficial
22 Apr 2021, 08:16Dear Jabu,
Thank you for raising your enquiry.
We value all feedback as we strive to offer world-class service to our clients.
Rest assured that the finalisation of repairs is of paramount importance to us as we understand how trying it can be to be without your vehicle. Although the parts required for your vehicle are taking a bit longer to arrive than we would have liked, we are sure you can appreciate recent impacts on worldwide distributions.
Our records indicate that our Claims Team has been in regular contact with you and have confirmed that the repairs are estimated to be complete next week.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your enquiry.
We value all feedback as we strive to offer world-class service to our clients.
Rest assured that the finalisation of repairs is of paramount importance to us as we understand how trying it can be to be without your vehicle. Although the parts required for your vehicle are taking a bit longer to arrive than we would have liked, we are sure you can appreciate recent impacts on worldwide distributions.
Our records indicate that our Claims Team has been in regular contact with you and have confirmed that the repairs are estimated to be complete next week.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply22 Apr 2021, 08:16
Official
Dear Jabu,
Thank you for raising your enquiry.
We value all feedback as we strive to offer world-class service to our clients.
Rest assured that the finalisation of repairs is of paramount importance to us as we understand how trying it can be to be without your vehicle. Although the parts required for your vehicle are taking a bit longer to arrive than we would have liked, we are sure you can appreciate recent impacts on worldwide distributions.
Our records indicate that our Claims Team has been in regular contact with you and have confirmed that the repairs are estimated to be complete next week.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your enquiry.
We value all feedback as we strive to offer world-class service to our clients.
Rest assured that the finalisation of repairs is of paramount importance to us as we understand how trying it can be to be without your vehicle. Although the parts required for your vehicle are taking a bit longer to arrive than we would have liked, we are sure you can appreciate recent impacts on worldwide distributions.
Our records indicate that our Claims Team has been in regular contact with you and have confirmed that the repairs are estimated to be complete next week.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
JM
Jabu M's updateReviewer Update
23 Apr 2021, 13:53Thanks for a lot for the effort you guys are putting the past 48 hours, this is the service I was expecting all along. even today PDM client service called to give me update, unlike before where I had to call to get feedback.
JM
Jabu M's update23 Apr 2021, 13:53
Reviewer Update
Thanks for a lot for the effort you guys are putting the past 48 hours, this is the service I was expecting all along. even today PDM client service called to give me update, unlike before where I had to call to get feedback.
JM
Jabu M's updateReviewer Update
30 Apr 2021, 12:10I thought PMD and Renew-iT is really working hard to get this resolved but so useless service again. my car iss till not completed.
here is the email i sent to both PMD and Renew-it today, 30-04-2021, at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE. I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.
Useless, I am so damn disapointed
here is the email i sent to both PMD and Renew-it today, 30-04-2021, at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE. I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.
Useless, I am so damn disapointed
JM
Jabu M's update30 Apr 2021, 12:10
Reviewer Update
I thought PMD and Renew-iT is really working hard to get this resolved but so useless service again. my car iss till not completed.
here is the email i sent to both PMD and Renew-it today, 30-04-2021, at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE. I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.
Useless, I am so damn disapointed
here is the email i sent to both PMD and Renew-it today, 30-04-2021, at 12:07pm
Good Day PMD and Renew-IT,
In this email I have included parties I have been having conversation with in this process and I expect to receive a call from accountable and responsible senior managers as i cannot be dealing with this no more.
This is the last email to clarify that I will never call or email both parties as I am not being taken seriously here.
To be honest I am not happy with Renew-IT and PMD about the whole process because I am being taken for useless piece of **** because I am less valued black dude and, and pity part is that I have to always nod and smile when I am being told crab stories about my car from both parties, i.e. PMD and Renew-IT.
Renew-it now failed to fulfil their commitments of completing my car for the 2nd times now, and you 'all expect me to be happy about it, just because I am just useless client who is just fooled all the time with less value.
names hidden (PMD) , and names hidden (renew-IT) both called me last week and again this week , confirming that will be 100% ready this Friday, the 30th April 2021, since they missed last week's 23rd April commitment, surprisingly, today I am receiving a shock news, "your car is still in a painting bay", it's obvious I am being taken as a useless fool here and i am being played hide and seek games here.
Whereas I am doing all I can to ensure that I don't miss payments or whatever is required from my end to ensure that my policy is up-to-date.
Worse part, the car got only damaged on the left-hand side, and the car is not even painted full body but it's still in the painting bay, what's taking it long? Now the car has been with Renew-IT for like the whole full 2 months and it's not even 95% done. Is this car being prioritized, obvious the answer is NO, because if it was, it would have been long time ago done.
I am so disappointed with Renew-It because I thought you are highly professional one of the highly recommended panel beaters in South Africa also disappointed with PMD, so useless they can't even do **** about this, all you say "we are sorry sir, we will call panel beater and we will get back to you".
I AM SICK AND TIRED OF THE TREATMENT THAT I AM GETTING HERE BECAUSE NOTHING IS BEEN PRIORITIZED HERE AND I AM EMOTIONALLY AND MENTALLY DRAINED, TIRED AND SUFFERING BECAUSE OF PMD AND RENEW-IT ABOUT THE WHOLE. I ASSURE YOU, YOU BOTH ARE GOING TO BE RELIABLE FOR PAYING EXCESS OF THAT CAR AS SOON AS THAT IS COMPLETED. JUST TAKE YOUR TIME AND COMPLETE ALL THE CARS THAT VALUED THAN MINE, I DON’T CARE NOMORE WHEN THE CAR WILL BE COMPLITED, I HAVE MISSED MANY TRIPS AND APPOINTMENTS, SO I JUST CANNOT TAKE THIS NOMORE.
Useless, I am so damn disapointed