1 reviews | Active since Feb 2016
POOR SERVICE FROM PRIME MERIDIAN DIRECT
I was involved in a car accident where I was driving and tried to avoid hitting a *** and the car ended hitting a pole damaging Rear bumper and front bumper, no third party was involved. I submitted my claim with Prime Meridian on time. After submitting all the necessary documents . I was told they want Telephone records from service provider since there was no third party involved. It's close to 4 weeks now since submitting the claim and it's as if Prime Meridian is looking for reasons not to pay my claim. <br> They are dragging their feet and it's not even funny. It's not what I signed up for from what I saw in television and from telephone conversation when taking the policy they didn't say they would investigate telephone records and take a month. <br> <br> I'm loosing interest and confidence with them as I've heard they have got a reputation of not wanting to pay their clients
Thank you for raising your concern with us it has been noted.
You will appreciate that we aim to finalise all claims within the shortest possible time as this reduces our management time and costs which is to the clear advantage to both ourselves and our clients.
Unfortunately as you are aware, your fateful incident did not include a Third Party nor were there any witness who could confirm the circumstances leading to your loss. As a result we are obliged to make use of alternative methods of confirmation which may be more time consuming, as in your case.
Nonetheless, our team is working towards having your claim finalised and your assigned Claims Technician will continue to work closely with you until your claim has been finalised.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase
Kind Regards,
The PMD Team
Thank you for raising your concern with us it has been noted.
You will appreciate that we aim to finalise all claims within the shortest possible time as this reduces our management time and costs which is to the clear advantage to both ourselves and our clients.
Unfortunately as you are aware, your fateful incident did not include a Third Party nor were there any witness who could confirm the circumstances leading to your loss. As a result we are obliged to make use of alternative methods of confirmation which may be more time consuming, as in your case.
Nonetheless, our team is working towards having your claim finalised and your assigned Claims Technician will continue to work closely with you until your claim has been finalised.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase
Kind Regards,
The PMD Team