1 reviews | Active since May 2018
POOR SERVICE FROM PRIME MERIDEAN DIRECT
On the 3rd of April 2018 I had an accident. I went to the police station to do an accident report, reported the accident to PMD on the 4th. I was told that their claims department was busy and they only returned to me on the 7th. After I filled in and sent them claim forms, they required me to sign forms from vodacom and mtn so that they can use my details to trace where I was on the time of the accident and whether there was actually an accident in that aerea on that day. I did that even though I do not understand why do I have to go such a long route while I have an accident report.
Ever since I submitted those forms they never called me, I am the one who keeps on calling them to follow up, they keep on telling me they are waiting for responce from Vodacom since mtn couldnt help them with my details as the sim is not registered on my name. On the 25th they deducted the premium money as usual but no communication with me. The when I called yesterday they still told me they are waiting for Vodacom, it doesnt seem like they even bother to follow up with them.
I am highly dissapointed on them. I find them very helpless and ********. How can they rely on cellular networks in order to do the right thing for their customers? Its disgusting. I am fuming angry.
Dear Noloyiso_M,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 31 May 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Noloyiso_M,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 31 May 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Hello Noloyiso_M,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
We wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss and the events that followed. You are correct, this is a necessary procedure in this particular claim as this report contains valuable information which will assist in validating your claim.
Our claims team has undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as we receive the required documentation.
Your concern has been brought to the attention of our Market Conduct Team who has been in contact with you and will provide you with a further explanation.
Remember that even after you claim, at PMD, your premiums will remain fixed for life!
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Noloyiso_M,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
We wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss and the events that followed. You are correct, this is a necessary procedure in this particular claim as this report contains valuable information which will assist in validating your claim.
Our claims team has undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as we receive the required documentation.
Your concern has been brought to the attention of our Market Conduct Team who has been in contact with you and will provide you with a further explanation.
Remember that even after you claim, at PMD, your premiums will remain fixed for life!
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team