Poor service from Prime insurance

I submitted my claim to Prime South Africa on **18 June 2025** after my vehicle suffered water damage due to natural disasters in the Eastern Cape and to this day, I have still not received a proper outcome. Claim Number: CL***

When Prime informed me they would be taking my vehicle to a panel beater, I specifically asked why, since there was no body damage. I was told the panel beater would handle the stripping quote needed for the claim assessment.

However, when I later contacted the panel beater myself, they were just as surprised as I was. They confirmed that:

* The vehicle has no body damage, and * They do not handle electrical issues, which is the actual problem.

So Prime knowingly sent the car to a repairer that is not equipped to assess the damage, completely undermining the purpose of the stripping quote they claimed was required before a claim outcome could be reached.

Now they are saying I will receive a claim decision next week — but how is that possible when:

* The stripping wasn’t done by the right specialist * The electrical damage still hasn’t been properly assessed * The car was sent to the wrong place from the beginning

Meanwhile, my vehicle has been standing for a month, potentially suffering further damage, and I’ve received nothing but vague, inconsistent updates from Prime.

⚠️ This experience has been deeply frustrating and disappointing. I’m sharing this review to warn other customers and to call on Prime South Africa to urgently take responsibility and resolve this matter properly.