JM
Johanes M
1 reviews | Active since May 2020
11 Jun 2020, 19:51
Poor service from pmd
I'm not happy with the service I got from claim department, since last year I submitted my claim up until today I haven't received my vehicle, I got a repairer to fix my car, but the repairer didn't finish the job because PMD insisted to approve additional they divided to look someone to finish the job. It's quite long now without my vehicle) (6months). Please Hellopeter assist me
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Replies (2)
Prime South Africa's replyOfficial
12 Jun 2020, 08:29Dear Johanes M,
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Notwithstanding the above, our Market Conduct Department will give you preliminary feedback no later than two days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Notwithstanding the above, our Market Conduct Department will give you preliminary feedback no later than two days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply12 Jun 2020, 08:29
Official
Dear Johanes M,
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Notwithstanding the above, our Market Conduct Department will give you preliminary feedback no later than two days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Notwithstanding the above, our Market Conduct Department will give you preliminary feedback no later than two days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
17 Jun 2020, 08:24Dear Johanes M, We sincerely appreciate your feedback. It is particularly troubling to hear of your experience as client service is extremely important to us. Rest assured that PMD prides itself in providing world-class client service at every interaction and having valid claims settled in the shortest possible time. A review of your claim confirms that your vehicle has been fully repaired. However, the timely submission of the final requested information is essential before we may proceed with the settlement thereof. We are delighted to confirm that PMD offers a reducing excess on all comprehensive policies. Assuring you of our continued best endeavours. Kind regards,The PMD Team
Prime South Africa's reply17 Jun 2020, 08:24
Official
Dear Johanes M, We sincerely appreciate your feedback. It is particularly troubling to hear of your experience as client service is extremely important to us. Rest assured that PMD prides itself in providing world-class client service at every interaction and having valid claims settled in the shortest possible time. A review of your claim confirms that your vehicle has been fully repaired. However, the timely submission of the final requested information is essential before we may proceed with the settlement thereof. We are delighted to confirm that PMD offers a reducing excess on all comprehensive policies. Assuring you of our continued best endeavours. Kind regards,The PMD Team